PROXY001 (PX_BROKEN_SOCKET)

Alarm level

Minor.

Description

There is a problem with connectivity between the speech recognition or DPR proxy and the specified port on the recognition server.

Repair procedure

To resolve the problem:

1. Go to the Speech Server Status screen (Feature Packages > Speech and DPR Administration > Display Status > Speech Server Status) to verify the current state of the specified server or port.

   You also may use the sproxyadm command.

2. If the state of the port or server is BROKEN, verify that the recognition server is still running.
3. If the recognition server is running, check connections to the recognition server.
4. If there is a problem with the port or server, go to the Change Speech Server State screen (Feature Packages > Speech and DPR Administration > Administration > Change Speech State > Change Speech Server State) to change the state of server.

   Again, you may use the sproxyadm command.

5. If the problem persists, restart the recognition server and change the state of the server once more, as in step 4.
6. If the problem still persists, contact your field support representative.

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