Customer maintenance activities

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Customer maintenance activities

Monitoring the IR system

With regular monitoring of your Avaya IR system, you can spot problems before they become serious. You make test calls and check the Message Log Report screen and the Display Equipment screen for information on system conditions. You also can use the sysmon command to observe call handling operations.

Managing IR system performance

Your IR system is configured to support the business operations required of it. If you continue to add capabilities, you may start experiencing performance problems that are caused by overloading the IR system. By checking system resources and reducing load, you can avoid overload situations that may affect voice operations.

Performing preventative maintenance

Maintaining backups and system records will speed up and simplify troubleshooting any problems with your IR system. Performing preventative maintenance explains what you need to do and includes an Avaya IR System Data Form for record keeping.

Investigating problems

If you notice problems when monitoring your IR system, you may use a variety of information resources and tools to investigate them. Avaya support representatives help you troubleshoot problems and arrange for any necessary repairs. Avaya maintenance support explains the services they provide.

Updating Sun Solaris patches

To help ensure that you are taking advantage of the latest Sun operating system (OS) patches and their capabilities, Avaya provides the following services to help you:

Any security patches that Sun releases will be tested and verified for Avaya IR system compatibility as soon as possible after their release by Sun. As soon as they have been tested and verified, they will be listed on the Avaya customer support website (support.avaya.com). If you become aware of a new Sun security patch and you want to check on its status with respect to the Avaya IR system, please feel free to contact your field support representative.
Note:
Avaya only lists the patches that are available. To obtain the patches, you must go to the Sun download site (http://wwws.sun.com/software/download/patches.html).
Solaris patch clusters are released on a quarterly basis and will be listed on the Avaya customer support website (support.avaya.com) as soon as it is verified that they are compatible with the Avaya IR system.
Note:
Avaya only lists the patches that are available. To obtain the patches, you must go to the Sun download site (http://wwws.sun.com/software/download/patches.html).
If you become aware of other Sun patches for your system, and you want to check on its status with respect to your system, please feel free to contact your field support representative.