Appendix A: Customer Support Information

Limited Warranty and Limitation of Liability

Lucent Technologies warrants to you, the customer, that your MERLIN MAGIX Integrated System will be in good working order on the date Lucent Technologies or its authorized reseller delivers or installs the system, whichever is later ("Warranty Date"). If Lucent Technologies determines that your system cannot be repaired or replaced, Lucent Technologies will remove the system and, at your option, refund the purchase price of your system or apply the purchase price towards the purchase of another Lucent Technologies system.

If you purchased your system directly from Lucent Technologies, Lucent Technologies will perform warranty repair in accordance with the terms and conditions of the specific type of Lucent Technologies maintenance coverage you selected. If you purchased your system from a Lucent Technologies-authorized reseller, contact your reseller for the details of the maintenance plan applicable to your system.

The following will not be deemed to impair the good working order of the system, and Lucent Technologies will not be responsible under the limited warranty for damages resulting from:

LUCENT TECHNOLOGIES' OBLIGATION TO REPAIR, REPLACE, OR REFUND AS SET FORTH ABOVE IS YOUR EXCLUSIVE REMEDY.

EXCEPT AS SPECIFICALLY SET FORTH ABOVE, LUCENT TECHNOLOGIES, ITS AFFILIATES, SUPPLIERS, AND AUTHORIZED RESELLERS MAKE NO WARRANTIES, EXPRESS OR IMPLIED, AND SPECIFICALLY DISCLAIM ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

Limitation of Liability

Except as provided below, the liability of Lucent Technologies and its affiliates and suppliers for any claims, losses, damages, or expenses from any cause whatsoever (including acts or omissions of third parties), regardless of the form of action, whether in contract, tort, or otherwise, shall not exceed the lesser of: (1) the direct damages proven; or (2) the repair cost, replacement cost, license fee, annual rental charge, or purchase price, as the case may be, of the equipment that gives rise to the claim. Except as provided below, Lucent Technologies and its affiliates and suppliers shall not be liable for any incidental, special, reliance, consequential, or indirect loss or damage incurred in connection with the equipment. As used in this paragraph, consequential damages include, but are not limited to, the following: lost profits, lost revenues, and losses arising out of unauthorized use (or charges for such use) of common carrier telecommunications services or facilities accessed through or connected to the equipment. For personal injury caused by Lucent Technologies's negligence, Lucent Technologies's liability shall be limited to proven damages to person. No action or proceeding against Lucent Technologies or its affiliates or suppliers may be commenced more than twenty-four (24) months after the cause of action accrues. THIS PARAGRAPH SHALL SURVIVE FAILURE OF AN EXCLUSIVE REMEDY.




Topics
  Support Telephone Number
  Federal Communications Commission (FCC) Electromagnetic Interference Information
  Canadian Department of Communications (DOC) Interference Information
  FCC Notification and Repair Information
  Installation and Operational Procedures
  DOC Notification and Repair Information
  Renseignements sur la Notification du Ministère des Communications du Canada et a Réparation
  Security of Your System: Preventing Toll Fraud
  Toll Fraud Prevention
 
  Physical Security, Social Engineering, and General Security Measures
Security Risks Associated with Transferring through Voice Messaging Systems
Security Risks Associated with the Automated Attendant Feature of Voice Messaging Systems
Security Risks Associated with the Remote Access Feature
  Other Security Hints
 
  Educating Users
Educating Operators
Detecting Toll Fraud
Establishing a Policy
Choosing Passwords
Physical Security
Limiting Outcalling
Limited Warranty and Limitation of Liability
Remote Administration and Maintenance