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Getting Started Admin Maintenance Reference
Home > Maintenance > Accessing logs

Accessing logs

The Message Networking system collects information that depicts how the system is used, including data about features, subscribers, communities, data port loads, and remote messaging traffic. This information is displayed in real-time dynamic report windows, in Alarm Logs and Administrator's Logs.

Alarm Logs and Administrator's Logs record events that are useful for maintaining the system, for diagnosing problems and troubleshooting the system, and for spotting trends or estimating future needs. Dynamic windows allow you to watch real-time events in the Message Networking system.

The system uses the following abbreviations to identify alarm status:

  • M: major alarm
  • m: minor alarm
  • w: warning alarm
  • A: new or unviewed entries in the Administrator's Log
  • none: no alarms or unviewed log entries

If you see M, m, or w, look in the Alarm Log for the alarm. You could have more than one alarm on the system. If you see A, look in the Administrator's Log. Alarms are documented in the Alarm Log and the Administrator's Log. Depending on the nature of an alarm, it can be documented in either the Alarm Log, the Administrator's Log, or both logs.

The system changes the value in the Alarms: field when the alarm is resolved. After you view the Administrator's Log, the system clears the A from the Alarms: field, even if you do not correct any reported problems.

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