- Verify that the telephone line is properly
connected to both the interface card and the switch.
- Verify that the analog line is set up properly
on the switch.
- Verify that the switch port has a dial
tone. To do so, remove the analog line, plug in an analog telephone,
and listen with the handset for a dial tone.
If there is a dial tone, the analog-line interface card is
defective. If there is no dial tone, the problem is with the
switch. Verify the wiring and administration of the switch.
If the system displays the following message, the system did
not detect a dial tone. However, it did detect loop current,
which could be a result of excessive load on the analog-line
interface card. If you see the following message, complete Steps
d and e.
"Diag TR number: No dial tone frequencies set"
- Verify that the analog lines are distributed
over several analog-line interface cards.
- Verify that the switch administration for
the ports is valid.
If the system displays either of the following messages, the
channel or card is not working and you must replace
the analog-line interface card:
"Channel number changed to state BROKEN"
"Card number changed to state BROKEN"