Configuring class of service properties

To configure class of service properties for a voice mail domain, use the Class of Service tab. You can set up classes of service to define specific subscriber functions, for example, Receive Only or Send Only. You assign a class of service when you create a subscriber account.

Configure the following fields on the Class of Service tab:

COS Number Select a number for the class of service you want to define. You can define up to 24 classes of service according to your subscribers’ requirements.

Note: The class of service number 1 is used as the default when creating a subscriber account. It is recommended that you enter a name for this class of service in the COS Name field.

COS Name Enter a name that describes the purpose of the class of service. If you do not enter a name, the class of service cannot be selected when creating subscriber accounts.

Features Select the following TUI features to assign to the class of service. All features are selected by default. Clear features that you want to disable for the class of service.

Locate Messages Received Select to allow subscribers to search for messages from a particular subscriber or Octel Analog Networking user.

Message Confirmation Select to allow subscribers to view the date and time a recipient listened to a message and marked it as saved. This feature is helpful when subscribers must know if and when another subscriber or Octel Analog Networking user received their message.

Send Messages Select to permit subscribers to send voice messages from their mailbox to other subscribers on the local voice mail system, on a remote voice mail system that supports Octel Analog Networking, or to any user on the electronic mail network.

Operator Access Select to permit callers to transfer to an operator when they need live assistance. You can set options for transferring calls to the operator using the Receptionist tab. You can also set up a personal operator for a particular mailbox when you create a subscriber account.

Dial by Name Select to allow subscribers to search for an extension or mailbox number by spelling the person’s name using the telephone keypad.

Max Message Time (sec) Enter the time, in seconds, allowed for each voice message sent to or from a subscriber's mailbox. The range is 30 through 6000 and the default is 500. When entering the maximum message time, you should consider the needs of all the subscribers with the same class of service. For example, a product support department may require a longer message time for callers to explain problems.

Configuring class of service properties

To display the Telephone User Interface - Voice Mail Domain dialog box, Class of Service tab:

To configure class of service properties: