Avaya

Modular Messaging Help

Home | Search | Site Index
Print | Back | Fwd | Legal | Close

 Getting Started 
 Installation 
 Administration 
 Maintenance 
 Reference 
Home > MAS Administration > MAS Intro - Restoring MAS System Data

MAS Intro - Restoring MAS System Data

These procedures concern restoring MAS system data from the back up files in a scenario where some files have been accidentally corrupted and you need to restore the previous settings.

Note: The *.mmdct files would only be used in a disaster recovery scenario. In this instance, you should contact Avaya Technical Support to retrieve them.
  1. Stop all Modular Messaging services on the MAS.
  2. Follow “Procedure 1”, below, to restore backed-up MAS data.
  3. Follow “Procedure 2”, below, to restore deployed Caller Applications.
  4. Restart all Modular Messaging services on the MAS.
    Note: For more information, see MAS - Stopping and Restarting Modular Messaging Services.

Procedure 1: Restoring the Backed-Up MAS Data

  1. Map to the backup drive for this MAS on the Avaya MSS:
    1. On the desktop, right-click My Computer and select Map Network Drive.
    2. In the Map Network Drive window, in the Folder field, type \\mss1\masbackup.
    3. Clear the Reconnect at logon check box.
    4. Click Connect using a different user name.
    5. In the Connect As window, for User name, enter the Windows domain name and the domain administrator account name in the format domain\account name. For example, type privdom1\dom-admin.
    6. Enter the password for this account. Click OK.
    7. In the Map Network Drive window, click Finish.

      8. The system opens a window to the designated drive letter, such as Z:.

  2. Double-click the Backup icon on the desktop.
  3. In the Backup Utility window, on the Welcome tab, click Restore Wizard.
  4. On the Welcome screen for the Restore Wizard, click Next.
  5. On the What to Restore screen, click Browse.
    1. In the Open Backup File window, click Browse.
    2. In the Select file to catalog window, under Look in, navigate to the mapped drive.
    3. Double-click on the backup file. If this is the first MAS and you wish to restore Caller Application *.uma files, select the MYMAS1MASSingle.bkf file. On any MAS, choose MYMAS1MASAll.bkf to restore other data files.
    4. In the Open Backup File window, click OK.

      5. The system returns to the What to Restore screen.

  6. Verify that the system displays the full name of the MAS backup file in the right pane under Media Location.
  7. In the left pane under Items to restore, expand File.
    1. Expand the entry for the daily backup of this MAS. For example, Daily Backup of MYMAS1.
    2. Expand C:.
  8. Select the specific folders and files to restore as follows:
    1. Click the check box next to Avaya_Support. This folder includes the Tone_Files folder, which contains any custom tone files.
    2. Expand the folders Program Files > Avaya Modular Messaging > VServer.
    3. Select VServer in the left pane so that the folder is highlighted.
    4. In the right pane, under Name, click the check box next to each of the items that you want to restore:
      • CABACKUP folder  Contains deployed Caller Applications folders and *.uma files
      • Custom prompt files  These are in the VServer directory, if any are present. For example, CustomPrompts.ovf and CustomPrompts_G711.ovf.
        Note: These files are always present on an MAS but this restores any customized versions that were backed up.
    5. Click Next.
  9. On the Completing the Restore Wizard screen, click Advanced.
    1. On the Where to Restore screen, select Original location. Click Next.
    2. On the How to Restore screen, select Replace existing files. Click Next.
    3. On the Advanced Restore Options screen, verify the following settings before clicking Next:
      • Click the Restore security and Restore junction points, not the folders and file data they reference check boxes.
      • Leave Preserve existing volume mount points selected.
  10. On the Completing the Restore Wizard screen, review the restore information. Click Finish.

    11. The Restore Progress window displays restore information.

  11. When the data restoration is complete, close the Restore Progress window.
  12. Close the Backup Utility window.
  13. Disconnect the mapped drive:
    1. On the desktop, right-click My Computer and select Disconnect Network Drive.
    2. In the Disconnect Network Drives window, under Network Drives, select the mapped drive \mss1\masbackup. Click OK.
      Note: You must disconnect the mapped drive, or automatic nightly backups might fail.

Procedure 2: Restoring Deployed Caller Applications

If Caller Applications must be restored on this MAS, run the Caller Applications restore script:

  1. Follow “Procedure 1”, above, to ensure that the CABACKUP folder is restored (see Step 8d).
  2. Click Start > Run to open a Command prompt window.
  3. In the Run window Open field, type the following and press Enter:

    4. C:\Avaya_Support\CMD\CARestore.bat

    A command window opens. The script copies all previously deployed Caller Applications to the server. The script takes a few seconds to run.

    Note: Before copying the Caller Applications, the script stops the MM Message Application Server Service, if it has not already been stopped.

See Also:

Top of page

Home | Search | Site Index | Print | Back | Fwd | Legal |Close

©2007 Avaya Inc. All rights reserved. Last modified: