Creating a shadow mailbox

This topic describes how to create the shadow mailbox. The shadow mailbox is a special mailbox that ELA uses to distribute messages. The use of a shadow mailbox prevents replies to ELA-delivered messages from being sent back to the entire enhanced list. The shadow mailbox must belong to a community that cannot receive messages.

You set up one shadow mailbox that serves all enhanced lists on the system.

To create the shadow mailbox:

1. On the Manage Subscribers page, click Manage beside the Local Subscribers list item.
2. On the Manage Local Subscribers page, click Add a New Subscriber.
3. On the Add Local Subscriber page, in the Last Name field, enter a name that is useful to your subscribers, such as "Mailing List" or Enhanced-Lists Postmaster."
4. In the Password field, enter any password. You cannot leave this field blank.
5. In the Mailbox Number field, enter an unused mailbox number at which you want the shadow mailbox to be located. Make sure that this mailbox number is not administered as a station on the switch.
6. In the Numeric Address field, enter 1, followed by the mailbox number or another address that will be unique within your messaging network. The number you enter here should also be a number that subscribers would never use to address messages.
7. Leave the PBX Extension field blank. This causes a value to be automatically generated.
8. In the Class of Service field, enter the ELA class-of-service number (the example uses 8).
9. In the Community ID field, enter the number of the shadow mailbox community you created (the example uses 11).
10. In the Email Handle field, enter the same mailbox number as you entered in step 5.
11. Leave the default values in all other fields.
12. Click Save.

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