Administering Email (Internet Messaging)

The installation technician administers Email (Internet Messaging) when your Modular Messaging system is initially installed. However, you might need to either enable or disable or even possibly re-administer Internet Messaging after your system has been installed.

To successfully administer Email (Internet Messaging), you need the Switch and messaging information planning form that was completed when the system was initially installed. For more information, see the System planning forms in the Installation and Upgrades guide (pdf).

Administering Email (Internet Messaging) includes the following tasks:

• Administer Internet Messaging options
• Administering ports for Internet Messaging
• Administer a Class-of-Service for the Postmaster Mailbox
• Administer a Postmaster mailbox

Administering Internet Messaging options

To administer Email (Internet Messaging) options, complete the fields on the following pages:

• SMTP Options: Use this page to specify SMTP settings for Internet Messaging,
• Mail Options: Use this page to specify how email is managed and to define configuration information that is used in processing incoming and outgoing email.

For more information on completing the fields on these pages, click the field names or Help.

Administering ports for Internet Messaging

To administer ports for Internet Messaging:

1. On the Administer System Attributes and Ports page, enable and disable the POP3, IMAP4, and LDAP SSL and non-SSL ports as appropriate for your system.

Security Risk!
If you enable non-SSL LDAP access, your subscribers' email addresses might be harvested by spammers. Therefore, it is recommended that you administer the access for use only behind a corporate firewall, and that you disable mailbox access from outside the firewall. See Email (Internet Messaging) security issues for more information.

If you enable non-SSL ports, Avaya is not responsible for any theft of service that may result.

Note: Modular Messaging also supports the STARTTLS protocol for IMAP4, POP3, and SMTP. Administrators can enable IMAP4 access and inform subscribers to configure their e-mail clients to use STARTTLS to get an SSL operation over the standard IMAP4 port. The same applies to POP3 and SMTP ports as well.

2. Click Save.

Administering a Class-of-Service for the Postmaster Mailbox

To administer a Class-of-Service for the Postmaster Mailbox:

1. On the Manage Classes-of-Service page, select the class-of-service to modify (such as class00).
2. Click Edit the Selected COS.
3. On the Edit a Class-of-Service page, set the Maximum Mailbox Size field to the maximum of 64 Mbytes.
4. Scroll down to Subscriber Features and Services and activate the following features:
   • Set Message Waiting Indication Allowed to Yes.
   • Set Record Mailbox Greeting to Yes.
   • Set Outbound Fax Calls to Yes.
   • Telephone User Interface: Select a telephone user interface (TUI) for use by all the subscribers that are assigned this class-of-service. The telephone user interface field may not display on all systems and the choices may be different depending on the Modular Messaging configuration.
   • Set Restrict Client Access to No.

     This will allow subscribers using this class-of-service to access their mailboxes using the Avaya proprietary clients such as Avaya Advanced Speech Access, Modular Messaging Web Client, Telephone User Interface as well as IMAP4 and POP3 standards-based clients including the Client Add-in for Microsoft Outlook.

     Important: The Restrict Client Access control is overridden if the Privacy Enforcement Level (PEL) value is set to Full. The PEL setting is controlled using the Voice Mail System Configuration (VMSC) program on the Messaging Application Server (MAS). To view the PEL settings, open the VMSC program on the MAS and double-click the Messaging item on the VMSC tree.

   • Adjust other feature values if necessary.
5. Click Save.

Administering a Postmaster Mailbox

You must set up a postmaster mailbox on every Modular Messaging system for the system to function properly. The postmaster mailbox should have been set up when your system was installed. The postmaster mailbox should not be deleted and should be checked regularly (on a daily basis if possible).

To administer a Postmaster Mailbox:

1. On the Manage Subscribers page, click Manage in the Local Subscribers row.
2. On the Manage Local Subscribers page, if postmaster does not appear in the list of subscribers, click Add a New Subscriber. If postmaster is in the list of subscribers, select it and click Edit the Selected Subscriber.
3. Use the information in the Switch and messaging information planning form to complete the following fields on the Add or Edit Local Subscriber page:
   1. In the Last Name field, type postmaster, use lower-case letters.
   2. Leave the First Name field blank.
   3. In the Password field, type the password for the postmaster mailbox.
   4. In the Mailbox Number field, type a valid telephone extension number. Enter 3 to 10 digits as required by your dial plan.
   5. In the Numeric Address field, type an address that is unique among all the addresses in the messaging network. The numeric address can be identical to the Mailbox Number, or it can be different from the Mailbox Number. For example, you might prepend a 1 or the area code to the Mailbox Number.
   6. In the Class Of Service field, select the class-of-service that you set up for special mailboxes.

   For more information, click a field name or Help.

   Note: The Email Handle field will be populated automatically when you save the information on this page. The value for the Email Handle field must be postmaster in lower-case letters. Any other email address causes an error.

   • Click Save.
   • On the Configure Subscriber Management page, in the System Mailboxes section, for the Internet Postmaster Mailbox Number, type the extension for the mailbox number that you entered in Step 3d when you set up the postmaster mailbox.
   • Click Save.

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