Unlocking a subscriber's mailbox

For security purposes, the Modular Messaging system allows only three login retries per subscriber session (call to the system) before disconnecting. The system also monitors the number of consecutive unsuccessful login attempts to a specific mailbox across multiple calls to the system. This setting is controlled using the Voice Mail System Configuration (VMSC) program on the Messaging Application Server (MAS). If this number exceeds the allowed number of attempts, the system locks out that subscriber's login ID, preventing further system access. The subscriber cannot access the system until you unlock the subscriber's login, even with the correct password.

If a subscriber is repeatedly locked out of the system, some unauthorized person might be attempting to tamper with that subscriber's mailbox. Report this to the subscriber's manager or to your company security office before unlocking the mailbox. If the unsuccessful login attempts were made from an extension other than that of the owner of the mailbox, the Administrator's Log contains information about the break-in attempts.

Note: You can use this procedure or the Mailbox Manager application to unlock a subscriber's mailbox. For more information about Mailbox Manager, see the Mailbox Manager User Guide.

Unlocking a subscriber's mailbox

To unlock a subscriber's mailbox:

1. On the Manage Subscribers or Manage Subscriber Access page, in the Local Mailbox Number field, enter the local mailbox number for the subscriber whose mailbox needs to be unlocked and click Add or Edit.

If you do not know the subscriber's local mailbox number, do the following:

Note: If you are accessing the system through a dial-up connection and you have a large number of local subscribers administered on your system, you may want to filter subscribers to reduce the number of subscribers that display on the Manage Local Subscribers page. Doing this allows the page to download more quickly. See Sorting and filtering local subscribers for information about filtering subscribers.

1. On the Manage Subscribers page, click Manage in the Local Subscribers row.
2. On the Edit Local Subscriber or Edit Subscriber Access page, select the name of the subscriber whose mailbox needs to be unlocked.
3. Click Edit the Selected Subscriber.
2. On the Edit Local Subscriber or Edit Subscriber Access page, select no from the Is Mailbox Locked? drop-down list.
3. Click Save.

The system unlocks the subscriber's mailbox.

Note: It may take from 5 to 10 minutes for the Messaging Application Servers (MASs) to learn about this change.

4. Inform the subscriber that his or her mailbox is again available for login.

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