MAS - SA - Schedule Dialog Box

Modular Messaging Help

Getting Started

Installation

Administration

Maintenance

Reference

Home > MAS Administration > MAS - SA - Schedule Dialog Box

MAS - SA - Schedule Dialog Box

The Schedule dialog box is launched via the View button on the Advanced Properties dialog. See MAS - SA - Modular Messaging - Advanced Properties Dialog Box.

This is the schedule that is used for transferring calls to the subscriber's designated personal operator. The grid is view-only but you can alter the View detail, if you wish.

Note: Personal operator schedules can be set up via the Voice Mail System Configuration application, Telephone User Interface, Personal Operator Schedules tab. See VMSC - VMD - Telephone User Interface - Personal Operator Schedules Tab.

Viewing the personal operator schedule

The grid has weekdays along the y-axis and the time of day along the x-axis. The schedule period is shown by the grayed out cells in the grid.

View detail Select the time interval to alter the presentation of the cells of the grid: 1 hour (default), 15 minutes or 5 minutes.

Understanding Personal Operators in Relation to Time Zones

Typically the subscriber and their personal operator would be in the same building. However, in a country like the United States, and a situation where employees work from home, it is possible that they could be in a different time zone.

In Subscriber Accounts, the schedule displays when the personal operator is in effect according to the time zone of the subscriber rather than that of the personal operator, if they differ.

For instance, a Personal Operator Schedule is set up for 9 AM - 6 PM in the Voice Mail System Configuration application. The personal operator assigned to work this schedule is located at the company head office within the USA Central Time Zone.

The subscriber works from home within the USA Mountain Time Zone, which is an hour behind. When that subscriber account is selected in Active Directory Users and Computers, the Modular Messaging - Advanced Properties - Schedule dialog box shows the schedule as 8 AM - 5 PM.

Note: It is a highly unlikely scenario that a personal operator would be assigned for a subscriber who works in a different country but, if necessary, the Modular Messaging system adjusts the schedule display for daylight saving time changes.

Top of page