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Home > MAS Administration > MAS - VVE - Configuring the Deployed Custom Prompts

MAS - VVE - Configuring the Deployed Custom Prompts

For more information about Automated Attendant custom prompts, see MAS - VVE - Understanding the Automated Attendant Prompts.

When you have copied your changes across all MASs in the voice mail domain, you must configure the prompts using Voice Mail System Configuration (VMSC).

Note: Make sure you make a note of the prompt numbers before beginning the configuration.

Procedure 1: Configuring the Auto Attendant Main Menu prompt

  1. On your Windows desktop, click the Start > Programs > Avaya Modular Messaging > Voice Mail System Configuration menu to launch the Voice Mail System Configuration window.
  2. In the Voice Mail System Configuration window, click the voice mail domain.
  3. Double-click Auto Attendant. The system displays the Auto Attendant dialog box for the selected VMD, with the Attendant Main Menu Editor tab active. See VMSC - VMD - Auto Attendant - Attendant Main Menu Editor Tab.
  4. In the Auto Attendant Main Menu Prompt field, enter the prompt number.
  5. Click OK.
Note: The options on the Auto Attendant Main Menu prompt tab are unavailable, if any languages have been selected in the Language/Key Association tab.

Procedure 2: Configuring Holiday Prompts

  1. Launch the Voice Mail System Configuration window’s Auto Attendant dialog box, as described in “Procedure 1” above.
  2. Click the Holidays tab. See VMSC - VMD - Auto Attendant - Holidays Tab.
  3. Enter the prompt numbers and corresponding dates in the relevant Prompt and Date fields.
  4. Click OK.

Procedure 3: Configuring Time of Day Prompts

  1. Launch the Voice Mail System Configuration window’s Auto Attendant dialog box, as described in “Procedure 1” above.
  2. Click the Time of Day tab. See VMSC - VMD - Auto Attendant - Time of Day Tab.
  3. Enter the prompt numbers in the Morning Prompt, Afternoon Prompt, Evening Prompt and Closed Prompt fields.
  4. Click OK.

Procedure 4: Configuring the Custom Language Selection Greeting

  1. Launch the Voice Mail System Configuration window’s Auto Attendant dialog box, as described in “Procedure 1” above.
  2. Click the Language/Key Association tab. See VMSC - VMD - Auto Attendant - Language/Key Association Tab.
  3. In the Custom Language Selection Greeting field, enter the appropriate prompt number.
  4. Click OK.

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