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MAS Alarm - MM IMAPI 1

Level

Major.

System Descriptor

Mailbox Monitor failed to access MSS via IMAPI.

Description

This alarm indicates that the Mailbox Monitor application failed to access the Avaya Message Store Server (Avaya MSS) using the Intuity Messaging application program interface (IMAPI). This alarm can be raised by having a wrong IP address or password administered for a trusted server.

When this alarm is raised, you will typically see a number of trusted server login failures in the mmserver log.

Repair Procedure

To correct the conditions which caused this alarm, you must determine what IP address or password has been administered incorrectly and correct it.

To find more detailed information about what caused this alarm to be generated, you can check the Windows event log. See MAS Event, Error & Alarm Logs.

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