MAS - CA - Understanding Caller Applications

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MAS - CA - Understanding Caller Applications

Note: The Modular Messaging Caller Applications window runs as a plug-in within the Microsoft Management Console. Generic menu commands and screens are not documented here but can be accessed via the Help menu.

Modular Messaging Caller Applications software enables you to enhance and extend the Telephone User Interface (TUI) and system Automated Attendant by creating and deploying caller applications. You can:

Automate call handling and route incoming calls directly to departments within your organization.

Use them to create daily “bulletin board” announcements for your callers and subscribers.

Have greater flexibility and more options with respect to system and personal greetings.

Note: In the Modular Messaging environment, caller applications can be used to accomplish most of the same functions as “Automated Attendants”, including “Nested Automated Attendants”, in AUDIX.

Procedures

The following topics are procedural overviews which suggest an approach to using the Caller Applications Editor, when creating, editing and deploying caller applications.

MAS - CA - Procedure - Using the Caller Applications Software

MAS - CA - Procedure - Planning Your Caller Applications.

MAS - CA - Procedure - Creating & Editing Caller Applications.

MAS - CA - Procedure - Importing or Recording Application Prompts.

MAS - CA - Procedure - Deploying Caller Applications to a VMD.

MAS - CA - Procedure - Creating Associations with the TUI.

MAS - CA - Procedure - Analyzing Deployed Caller Applications.

MAS - CA - Understanding Caller Applications

Procedures

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