VMSC - VMD - Auto Attendant - Attendant Main Menu Editor Tab

The Automated Attendant’s main menu helps callers to navigate through the Telephone User Interface (TUI). It provides them with menu options they can select using touchtone key presses.

Use the Auto Attendant dialog box, Attendant Main Menu Editor tab to configure the Automated Attendant main menu.

You can assign a custom prompt, for example, “For sales, press 1. For technical support, press 2. For accounting, press 3.” You can also configure Automated Attendant main menu properties for touchtone key pad numbers.

If the Auto Attendant Main Menu Prompt is not customized, the default is: “Please enter the mailbox number of the person you are calling. If you have a mailbox on this system, press #. For assistance, press 0.”

Then, if callers are allowed to use Dial by Name: “If you do not know the mailbox number, press * to spell the name.”

Followed by: “If you do not have a touchtone telephone or require assistance, please stay on the line.”

Launching the Screen

In the Voice Mail System Configuration window, click the voice mail domain.

Double-click Auto Attendant. The system displays the Auto Attendant dialog box for the selected voice mail domain, with the Attendant Main Menu Editor tab active.

Configuring the Screen Controls

Auto Attendant Main Menu Prompt Enter the number of the main Automated Attendant prompt as recorded in Visual Voice Editor. The range is 0 through 9999, and the default is 0.

If 0 is selected, the system uses the pre-recorded system prompt: “Please enter the mailbox number of the person you are calling. If you have a mailbox on this system, press #. For assistance, press 0.”

Note: You can record custom prompts or import recordings to assign to custom prompts via the Visual Voice Editor application. Avaya recommends that you create these prompts and make a note of their prompt numbers, before configuring the Auto Attendant dialog box. See MAS - Visual Voice Editor (Custom Prompts).

1, 2, 3, 4, 5, 6, 7, 8, 9 Select a touchtone keypad digit to configure, 1 through 9.

Note: The keys for *, # and 0 are reserved for system use and cannot be configured.

When you have selected a number, use the Key Settings option button to configure the properties for that number. The selection then appears in the grayed out box to the right of the number.

Key Settings Use these option buttons to configure the selected key number above.

Invalid Select to indicate this key is an invalid option. Use this setting, if you specifically do not want to associate any action with the key press. This is the default.

Directory Select to allow the caller to use the Dial By Name feature, when this key is pressed. The Dial By Name feature allows a caller to search for a subscriber extension or mailbox number by “spelling” the person’s name using the telephone keypad.

Message Select to allow a caller to leave a voice message, when this key is pressed and followed by the mailbox number. This feature is called Quick Message.


Notes: If you select this option, make sure you perform one of these actions: Either record your Automated Attendant main menu prompt to notify callers that they must enter this key press, followed by the extension of the subscriber they are trying to reach. Or Instruct your subscribers that they must include this key press as the first digit, when giving their extension number to potential callers. If the key number you configure as Message happens to be the same as the first digit of a mailbox number, Automated Attendant will go directly to voicemail instead of performing the transfer to the extension associated with the mailbox. Some customers use this feature to create ranges of mailboxes that would never have physical transfers. If you wish to disable this feature, you can do so in the Registry on every MAS. For more information, see your Registry Configuration notes.

Transfer to Select to allow the caller to transfer to the mailbox number you enter in the Mailbox Number field.

This option is useful for transferring callers to particular departments. For example, “For technical support, press 2”.

Mailbox Number Enter the number of the mailbox to transfer to.


Notes: The mailbox number you enter must have the correct number of digits, as required by the Number of Digits in a Mailbox field in the Telephone User Interface dialog, General tab (see VMSC - VMD - Telephone User Interface - General Tab). This mailbox number can be associated with a caller application. For more information, see MAS - Caller Applications (CA) Editor.