Administering Email (Internet Messaging)

The installation technician administers Email (Internet Messaging) when your Avaya™ S3400 Message Server is initially installed. However, you might need to either enable or disable or even possibly re-administer Internet Messaging after your system has been installed.

To successfully administer Email (Internet Messaging), you will need the "Required switch and messaging information form" that was completed when the system was initially installed. For more information, see Appendix A, "System planning forms," in the Installation Guide (pdf).

To administer Email (Internet Messaging):

1. Start at the Messaging Administration main menu and select:

Feature Administration
     Internet Messaging
          General Options and Settings

The system displays the General Options and Settings page.

2. Click on the Yes radio button to enable POP3 and IMAP4. If you want to disable POP3 and IMAP4, click the No radio button. Click on the Yes radio button to enable LDAP access for "by name" addressing for subscribers using POP3 or IMAP4 email client applications. Click the No the radio button if you want to disable LDAP.

Security Risk! If you enable POP3 or IMAP4 message access, password integrity might be compromised during each login. If you enable LDAP access, your subscribers' email addresses might be harvested by spammers. Therefore, Avaya recommends that you administer the access for use only behind a corporate firewall, and that you disable mailbox access from outside the firewall. See Email (Internet Messaging) security issues for more information.

If these fields are enabled, Avaya is not responsible for any theft of service that may result.

Click on the Yes radio button to enable POP3 SSL, IMAP4 SSL, and SMTP SSL. If you select Yes, it will enable access to the server using Secured Sockets Layer (SSL) protocol on the respective ports. The POP3 and POP3 SSL settings are independent of each other, for example if you select Yes for POP3 access and No for POP3 SSL access, POP3 access will still work. (The same rule applies for IMAP4 and SMTP SSL port settings.)

 

Note: Modular Messaging also supports the STARTTLS protocol for IMAP4, POP3, and SMTP. Administrators can enable IMAP4 access and inform subscribers to configure their e-mail clients to use STARTTLS to get an SSL operation over the standard IMAP4 port. The same applies to POP3 and SMTP ports as well.

3. Click Submit to save your changes.
4. Click Return to Main to return to the Messaging Administration main menu.
5. Administer a class-of-service to be used for the Postmaster subscriber mailbox:
   1. From the Messaging Administration main menu, select:

      Global Administration
           Subscriber Management
                Manage Classes-of-Service

      The Manage Classes-of-Service page appears.

   2. Select the class-of-service to modify (such as class00).
   3. Click Edit the Selected COS.
   4. On the Edit a Class-of-Service page, scroll down to Subscriber Features and Services and activate the following features:
      • Set Permit Message Waiting Indication to Yes.
      • Set Record Mailbox Greeting to Yes.
      • Set Outbound Fax Calls to Yes.
      • Telephone User Interface: Select a telephone user interface (TUI) for use by all the subscribers that are assigned this class-of-service. The telephone user interface field may not display on all systems and the choices may be different depending on the Modular Messaging configuration.
      • Set Restrict Client Access to No.

      This will allow subscribers using this class-of-service to access their mailboxes using the Avaya proprietary clients such as Avaya Advanced Speech Access, Modular Messaging Web Client, Telephone User Interface as well as IMAP4 and POP3 standards-based clients including the Client Add-in for Microsoft Outlook.

      Important: The Restrict Client Access control is overridden if the Privacy Enforcement Level (PEL) value is set to Full. The PEL setting is controlled using the Voice Mail System Configuration (VMSC) program on the Messaging Application Server (MAS). To view the PEL settings, open the VMSC program on the MAS and double-click the Messaging item on the VMSC tree.

      • Adjust other feature values if necessary.
   5. When finished, click Save.

      The system displays the Manage Classes-of-Service page.

   6. Click Back

      The system displays the Managing Subscribers page.

6. Administer the mailbox for the subscriber who is to receive Postmaster subscriber messages:

Note: Typically an existing subscriber, such as the system administrator, is set up to receive postmaster messages. If the postmaster message volume is large, you might set up a secondary mailbox for that subscriber to receive postmaster messages. The secondary mailbox must be checked regularly (on a daily basis if possible).

1. On the Managing Subscribers page, click Manage in the Local Subscribers row.

   The system displays the Manage Local Subscribers page.

2. Click Add a New Subscriber.

   The system displays the Add Local Subscriber page.

3. Use the information in the "Required switch and messaging information form" to complete the following fields on the Add Local Subscriber page:
   • In the Last Name field, type the last name of the subscriber who is to receive the postmaster messages.
   • In the First Name field, type the subscriber's first name.
   • Enter the subscriber's mailbox password.
   • In the Mailbox Number field, type a valid telephone extension number. Enter 3 to 10 digits as required by your dial plan.
   • In the Numeric Address field, type a different number from the Mailbox Number. For example prepend a 1 or the area code to that number.
   • Select the required class-of-service.

     Click a field name or Help for more information about the fields on this web-based administration page.

4. Click Save.

   The system displays the Manage Local Subscribers page.

5. Click Back to return to the Managing Subscribers menu.
6. From the Managing Subscribers page, click Configure Subscriber Management.

   The Configure Subscriber Management page appears.

7. In the Special Subscribers section, for the Internet Postmaster Mailbox Number, type the extension for the mailbox number that you entered in Step 6c when you set up the Postmaster subscriber.
8. Click Save.

   The system displays the Managing subscribers page.

7. Click Return to Main to return to the Messaging Administration main menu.

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