Subscriber Activity log

The Subscriber Activity log maintains a history of the activity on the messaging system. You can use this log to track a specific subscriber's activity by extension and time, and you can often resolve reported problems by observing the Subscriber Activity log before filing a trouble report.

The following topics provide information about the Activity log:

Setting Subscriber Activity log data collection options

You can set the following log options for the Subscriber Activity log:

• Enable or disable the Subscriber Activity log.
• Set a maximum number of Subscriber Activity log entries.
• Clear all entries in the Subscriber Activity log.

To set Subscriber Activity log data collection options:

1. Start at the Messaging Administration main menu and select:

Logs
     Configure Subscriber Activity Log

The Configure Subscriber Activity Log page displays.

2. Complete the fields on the page. You can click the field names or Help on the Web-based administration page to view more information.
3. Click Save to save the page settings.
4. To run an Activity log report, see Running an activity log report.

Understanding Subscriber Activity log entries

The Subscriber Activity log shows activity information for a selected subscriber. Events are listed in chronological order (oldest first) beginning with the specified date and time. Before running this report, you must first instruct the system to collect activity data, as described in Setting Subscriber Activity log data collection options.

Received entries

A received entry is made in the Subscriber Activity log each time a message is delivered to a subscriber's mailbox. Note that a message with multiple recipients generates a received entry for each recipient. The message can be one of the following:

• Voice mail (VM) — includes fax mail and email messages
• Priority voice mail
• Call Answer (CA)
• Leave Word Calling (LWC)
• Undeliverable message notification

Scheduled entries

A scheduled entry is made in the Subscriber Activity log each time a message is scheduled for delivery. Only one scheduled entry is made for a message regardless of the number of recipients. The message can be one of the following:

• Voice mail (VM) — includes fax mail and email messages
• Priority voice mail
• Call Answer

Since CA messages are scheduled for immediate delivery at the time they are created, the scheduled delivery time is not repeated on the display. In addition:

• If both the calling party and the called party are local subscribers, the display shows that the calling party scheduled the message for the called party.
• If the calling party is not a local subscriber, the activity is not recorded.
• If the called party is not a local subscriber, the local messaging system has no knowledge of the call and the activity is not recorded.

Running a Subscriber Activity log report

To run an Subscriber Activity log report:

1. Start at the Messaging Administration main menu and select:

Logs
     Subscriber Activity Log

The Subscriber Activity Log page displays.

2. Enter the Mailbox Number for which you want to run the report, and specify the time period for which you want to display activity in the Start Date and Time, and the End Date and Time fields.
3. Click Display to start the report.

When the system gathers the information you specified, it displays the results at the bottom of the Subscriber Activity Log page. The following table provides a description of the results fields.

Field Name	Description/Procedure
Subscriber Name:	The subscriber name that corresponds to the extension you entered on the command line when you generated the report.
Extension:	The subscriber telephone extension you entered on the command line when you generated the report.
DATE	The dates that the activity was logged.
TIME	The times that the activity was logged.
ACTIVITY	An activity identifier for each activity log entry. The activity identifier is a 5-character to 9-character string that indicates the activity, as follows: log-in received cancelled reset mwi-on scheduled log-off synced (synchronized message in a mailbox) status logserver-in (server has locked a mailbox) mwi-off server-out (server has unlocked a mailbox)
DESCRIPTION	Textual descriptions of the activity log entry.

 

4. Click Return to Main.

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