Configuring caller properties

In the Voice Mail System Configuration window, click the voice mail domain.

If you have more than one voice mail domain, you may need to expand the tree hierarchy to find the one you want.

Double-click Telephone User Interface for that voice mail domain.

The system displays the Telephone User Interface - Voice Mail Domain dialog box, with the General tab active.

Click the Caller tab.

Permit Callers to Leave Multiple Messages Select to allow callers to leave more than one voice message per call. If cleared, callers are disconnected after leaving the first voice message. This check box is selected by default.

Permit Callers to Access Directory Services Select to allow callers to use Dial By Name to search for a subscriber extension or mailbox number by spelling the subscriber's name using the telephone keypad. This check box is selected by default.

Outcalling Restrictions Clear the digits that callers are not allowed to enter as the initial digit in an invalid mailbox, when the Transfer Invalid Mailboxes during Business Hours or Transfer Invalid Mailboxes after Business Hours check boxes are selected on the Receptionist tab.

Avaya recommends that you clear the digit or digits used to request external lines from the PBX. This helps prevent telephone toll fraud by prohibiting callers from obtaining an external line when dialing the initial digit of an invalid mailbox number. For example, if 9 is configured to request an external line from the PBX, and 9 is cleared, dialing the invalid mailbox 9004 does not get an external line. All digits are selected by default.

In the Voice Mail System Configuration window, click the voice mail domain.

If you have more than one voice mail domain, you may need to expand the tree hierarchy to find the one you want.

Configuring caller properties

To display the Telephone User Interface - Voice Mail Domain dialog box, Caller tab:

To configure Caller properties, configure the following fields: