Configuring message timing properties

To configure message timing properties for a voice mail domain, use the Message Timing tab. You can configure the voice message playback controls on the telephone keypad and specify the number of seconds permitted for recording personalized prompts.

To display the Telephone User Interface - Voice Mail Domain dialog box, Message Timing tab:

In the Voice Mail System Configuration window, click the voice mail domain.

If you have more than one voice mail domain, you may need to expand the tree hierarchy to find the one you want.

Double-click Telephone User Interface for that voice mail domain.

The system displays the Telephone User Interface - Voice Mail Domain dialog box, with the General tab active.

Click the Message Timing tab.

To configure message timing properties, configure the following fields:

Seconds to Rewind Message When Rewind Button Pressed Enter the amount of time, in seconds, by which subscribers can rewind a voice message when they press the Rewind key on the keypad. The range is 0 through 99 and the default is 5.

Seconds to Pause Message When Pause Button Pressed Enter the amount of time, in seconds, by which a message is paused when a subscriber presses the Pause key on the keypad while playing or recording a voice message. The range is 0 through 99 and the default is 5.

Seconds to Fast Forward Message When Fast Forward Button Pressed Enter the amount of time, in seconds, by which subscribers can fast forward a voice message when they press the Fast Forward key on the keypad. The range is 0 through 99 and the default is 5.

Maximum Mailbox Prompt Length in Seconds Enter the amount of time, in seconds, that subscribers are given for recording a mailbox prompt such as a personal greeting. The range is 1 through 999 and the default is 90. When using the TUI, subscribers hear a warning message 10 seconds before the end of the prompt length. To avoid this warning message playing at the start of a recording, it is recommended that you enter a minimum value of 20.


Notes: This setting does not apply to the Spoken Name prompt. The maximum length of the Spoken Name prompt depends on the audio encoding format selected: For GSM 6.10, it is 20 seconds. For G.711 mu-law, it is 8 seconds. For G.711 A-law, it is 8 seconds.

Minimum Message Length in Seconds Enter the amount of time, in seconds, that defines the shortest allowable voice message from an external caller. Any shorter voice messages are discarded. If you set the minimum message length to 0, no messages are discarded. The range is 0 through 9, and the default is 0.