Turning off the fax confirmation feature

By default, whenever a subscriber successfully sends a fax, the system generates a message to the subscriber’s mailbox confirming that the fax was successfully sent. If you do not want this confirmation sent out for every fax message, you can disable it using the following procedure.


Notes: This procedure needs to be done only on the server (usually, but not necessarily, an MAS) that is using the MM Fax Sender Service to process outgoing faxes. Although it is installed and enabled on all MASs, there should be only one server per voice mail domain that actually uses this service; thus, you should only need to do this procedure once per voice mail domain. This procedure involves altering the registry. Avaya strongly recommends that, before making any changes to the registry, you make a backup copy of the registry file. For the procedure to make a backup copy of the registry file, see your Windows documentation.

To turn off the fax confirmation feature:

Click Start > Run...

In the Open: field, type regedit

Click OK.

Press Ctrl+F, or from the Edit menu, select Find...

In the Find what: field, enter: SendConfirmationMessages

Click Find Next.

The system should locate the registry key value SendConfirmationMessages at the following directory location:

HKEY_LOCAL_MACHINE\Software\Octel\Geneva\UM Fax Sender Server

Alternatively, you can navigate yourself to this directory location, where you should find the registry key value SendConfirmationMessages.

By default, this registry key value is set to 1.

Reset the value of the registry key value SendConfirmationMessages to 0 (zero).