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Home > MAS Administration > Configuring access to messages when the MAS goes offline

Configuring access to messages when the MAS goes offline

When an MAS loses the ability to access mailboxes on one or more mail servers in the voice mail domain, it is considered to be offline. There are a wide range of situations that can cause this. For example:

The MAS has become physically disconnected from the network (a network cable has been unplugged).

One or more message store servers (MSS, server) has become disconnected from the network.

An important network component has failed.

Network traffic has become congested.

While there are many other situations that can also cause this, for the purposes of this discussion, whenever an MAS is unable to communicate with and manage access to subscriber mailboxes, the MAS is considered to be offline.

You can configure the MAS to continue backup service when the MAS goes offline.

When the MAS goes offline

When the MAS goes offline, subscribers on the affected message store server(s) cannot access their messages using e-mail. However, you can configure the MAS so that while it is offline, subscribers can continue to access call answer messages using their telephones. During the time the MAS is offline, however, they cannot use the TUI to send or receive interpersonal voice mail messages.

Note: Offline access is not available when using the AUDIX TUI.

For more information, see the following additional topics:

Configuring Offline Access

Configuring messaging

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