Configuring the tracing system

Note: The tracing system is a Windows 2000 service where information about voice mail system activity (operation history events) is logged. Operation history events are dynamically stored in the operation history database. Periodically, this database is purged and summarized information is stored in the transaction database. If, for any reason, you find it necessary to re-install the tracing software after the initial system installation, you must first stop all Avaya Modular Messaging (MM) services on the MAS before installing it. Remember to restart the MM services when the software installation is complete. For the procedures to stop and restart the MM services, see Stopping and (re)starting Modular Messaging (MM) services.

You can view the operation history database using the Operation History Viewer. For information, see Viewing operation history events.

You can generate a number of reports from the transaction database using the Reporting Tool. For information, see Reports.

Important! It is recommended that one tracing system is installed per voice mail domain. If you install a second tracing system in a voice mail domain, it replaces the original tracing system. This means that, if your system has more than one MAS, you should install tracing on only one MAS.

Use the following tabs to configure the tracing system for a voice mail domain.

General

Use this tab to configure general tracing system properties.

See Configuring Tracing System, General properties.

Operation History Collection

Use this tab to configure operation history database properties for event logging.

See Configuring Tracing System, Operation History Collection properties.

Transaction Generation

Use this tab to configure transaction database properties for transaction logging.

See Configuring Tracing System, Transaction Generation properties.

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