- Enable ACD Select to enable the voice mail system to use ACD as the form of integration. This check box is cleared by default.
- Outcall Key Select the key that must be pressed to make an outgoing call. You can select from characters A through H, and the default is B.
- Incall Key Select the key that must be pressed to answer a call. You can select from characters A through H, and the default is A.
- MSB Key Select the key that must be pressed for ‘make set busy’. You can select from characters A through H, and the default is C.
- MSB Lamp Select a value that identifies the lamp on the handset associated with ‘make set busy’. You can select a digit from 0 through 7, and the default is 2.
- Agent ID Enter the ACD agent login IDs for ports that you have configured on the switch. You can enter up to thirty digits for each agent ID.
