Introduction to customizing prompts

Avaya Modular Messaging systems ship with a set of standard, pre-recorded prompts for the system Automated Attendant. You can use these generic prompts, but, to make them work better for you, we recommend that you customize the following prompts for use by the Automated Attendant:

Auto Attendant Main Menu prompt

This prompt is the main prompt that the auto attendant voices.

For more information, see Auto Attendant Main Menu prompt.

Morning, afternoon, evening and closed prompts

These prompts greet callers during designated business hours.

For more information, see Morning, afternoon, evening, and closed prompts.

Holiday prompts

These prompts greet callers on days specified as holidays.

For more information, see Holiday prompts.

Custom language selection greeting

This prompt asks callers to select the language they require.

For more information, see Custom language selection greeting.

To customize prompts, you must perform the following tasks:

Make a working copy of the prompt file.

Customized prompts are stored in a prompt file, called CustomPrompts.OVF, in the MAS directory. Before setting up customized prompts, you must create a working copy of this file. For information on creating a working copy of the prompt file, see Creating a working copy of the prompt file.

Start Visual Voice Editor.

Visual Voice Editor provides a graphical interface for setting up customized prompts using local multimedia or a telephone. For information on Visual Voice Editor, see Working with Visual Voice Editor.

Set up your customized prompts.

You set up customized prompts in Visual Voice Editor. Once you have recorded a customized prompt, you can play back the recording and, if necessary, edit the customized prompt. For information on setting up customized prompts, see Setting up customized prompts.

Copy changes across MASs.

Once you have set up your customized prompts, you must copy the changes across all the MASs in the voice mail domain. For information on copying changes to MASs, see Copying changes across MASs.

Configure your customized prompts.

When you have copied your changes across all MASs in the voice mail domain, you must configure the prompts using Voice Mail System Configuration. For information on configuring customized prompts, see Configuring customized prompts.