Analyzing caller applications

After deploying a caller application across the voice mail domain, Avaya strongly recommends that you analyze the application using the Application analysis tool provided within the Caller Applications Editor. This tool allows you to test and debug your caller applications, which makes it easier for you to find any problems with the application before your callers do.

To analyze caller applications:

In the Tree pane, expand the Deployed applications node and appropriate voice mail domain node, until you can see the Application analysis node (

Note: You may need to refresh the voice mail domain node under Deployed Applications to be able to view and use the Application analysis tool. In any case, the Application analysis tool is not available until you deploy one or more applications, and it acts only on deployed applications. So, before attempting to use this tool, verify that you have deployed all caller applications you want to include in the analysis.

Double click the Application analysis node.

The Application analysis tool analyzes all deployed caller applications in the voice mail domain. Depending on the number of applications deployed, this can take some time to complete.

When the analysis has finished, the system lists all the deployed caller applications in the voice mail domain in the right pane. If an icon is green (), it indicates that there were no detected problems with the caller application. If an icon is red (), it indicates a problem with the caller application.

To view the details of the analysis for a specific caller application, right-click the caller application in the right pane, and then click Properties.

Tip: If you want to copy this information to another application for further study and analysis, click Copy to clipboard.

Use the information in the Results tab to diagnose problems with the deployed caller application. The analysis information falls into five categories:

Application deployment

Identifies MASs in a voice mail domain that are running different versions of the same caller application.

Association references

Identifies associations to mailboxes that no longer exist within the voice mail domain.

Mailbox references

Identifies references to mailboxes that no longer exist within the voice mail domain.

References from application

Identifies non-existent caller applications to which the caller application is attempting to transfer.

References to application

Lists the associations and mailboxes that refer to the caller application (“Front Door” mailboxes). This is useful for identifying caller applications that are not in use.

Note: If a caller application is used only by “Front Door” mailboxes, mailboxes used by the caller application are not identified unless you include “Front Door” applications in the analysis.

Application analysis and “Front door” applications

By default, when analyzing caller applications, the Caller Applications Editor excludes subscriber mailboxes that refer to caller applications (known as “Front door” applications.) This is because the task of analyzing all subscriber mailboxes that refer to caller applications can take a considerable amount of time. If you want to include “Front door” applications in the analysis, you can change the analysis setting before running the Application analysis tool.