Goto actions

Goto actions route the caller directly to another application (action) node or caller application. This can be especially useful when you have a common action that you want to reuse in your system.

For example, you may want to give the caller the option at any point to transfer to the operator for assistance. But before transferring the call, you want to play the prompt: “Please wait while your call is transferred to the operator.” You can create this either as a node at the top level of your caller application, or even as a separate caller application. To redirect the caller to the operator, then, all you need to do is use a Goto action node anywhere you want that to be an option for the caller.

When you select Goto from the Action type list, the General tab display automatically updates itself to present the following options:

Node This option routes the caller to another application node in the same caller application. You must select the application node from the drop-down list.

Caller application This option routes the caller to another caller application. Select the caller application from the drop-down list of caller applications already deployed in the voice mail domain.

Note: You can use the Goto action to direct the call only to caller applications that have been deployed on the system. Caller applications that have not been deployed do not appear on the drop-down list.