Introduction to caller applications

Modular Messaging Caller Applications software enables you to enhance and extend the telephone user interface (TUI) by creating and deploying caller applications, which may contain additional menus and prompts. Caller applications allow you to extend or even replace the system Automated Attendant, depending on your organization’s needs.

Automate call handling and route incoming calls directly to departments within your organization.

Use them to create daily “bulletin board” announcements for your callers and subscribers.

Create an automated fax attendant.

Allow for greater flexibility and more options with respect to system and personal greetings.

Note: If you are familiar with or are migrating from an Intuity AUDIX environment, you should realize that, in the Modular Messaging environment, caller applications can be used to accomplish most of the same functions as “automated attendants” (including “nested automated attendants”) in AUDIX. In fact, you will find that you can actually accomplish many of the same ends easier using caller applications.

Depending on how your system and your caller applications are set up, callers can reach these caller applications in any of the following ways, often without even realizing they are doing so:

From the Automated Attendant:

By entering an ID number that is associated with a caller application. In this case, the caller enters this ID number as a mailbox number (although the caller application itself does not require a mailbox for its existence).

By pressing an Automated Attendant menu choice associated with a caller application.

By calling a specified direct dial number (such as a pilot number) or telephone extension number.

By transferring to a mailbox with an associated caller application.

From another caller application.

For a more comprehensive discussion of how to create and use caller applications, including examples, see More on caller applications.