Menu actions

All Menu action types present the caller with a menu . A menu usually plays a prompt and then provides the caller with a series of numbered choices. For example:

When you select Menu from the Action type list, the General tab display automatically updates itself to present the following options:

Menu options

Menu only This option presents callers with a list of single-digit keypress choices. The system considers only keys that are defined for the node as valid. The system plays an “invalid response” prompt to all other key presses.

For example, suppose you have a menu with five choices on it, numbered from 1 through 5. You also want to use the 0 key for the operator, the # key to repeat the menu prompt, and the * key to cancel out. This means that, if the caller were to press any key 6 through 9, the system would respond that it is an invalid response and prompt the caller to try again.

Menu with extension Like the Menu only option, this option presents callers with a list of single-digit keypress choices. However, if the caller presses any key other than the keys defined for the node, the system attempts to locate it as an extension in the system and transfer the caller to that extension. Only if the system cannot find an extension with that number does it respond that the key press is an invalid response.

So, to continue and expand on the previous example, suppose that all the extensions in your system consisted of five digits, always beginning with 7. If this option is selected, then, in addition to the system responses described above, if the caller enters a five-digit number beginning with 7, the system will try to locate that number as an extension on the system. If it finds the extension, it automatically transfers the caller to that extension. If it does not find the extension on the system, then it plays the “invalid response” prompt. In addition, the digits 6, 8, and 9 would also receive the “invalid response” prompt.

Note: When this option is selected, the # key is automatically reserved for use by the Dial by Name feature. This means that callers can enter extensions, and they can also press # to access the Dial by Name feature. If you want to encourage your callers, therefore, to use the Dial by Name feature, we recommend that you include it in the prompt for the node.

Menu with mailbox This option is very similar to the Menu with extension option, except that, instead of transferring the caller to an extension, this option looks for and transfers the caller to the appropriate mailbox.

Menu with caller application This option is also very similar to the Menu with extension option. The difference in this case is that, instead of transferring the caller to an extension or a mailbox, the system looks for a caller application with an association ID that matches the five-digit number. If it finds such a caller application, it transfers the caller to that caller application. If not, it responds with the “invalid response” prompt.

Cancel destination node This drop-down list allows you to select the node to which the caller application will go if the caller cancels the operation at this node. The default is the parent node, and in most cases, this is the recommended option.