Modular Messaging Help

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Set up your targets

If you know that one or more of your caller options will be redirecting the caller to an extension or mailbox within the system, it is especially important that you do this step. You cannot actually build this functionality into your caller application until you do.

For example, one of the options you may want to provide your callers is the option to talk with someone in the technical support department. You can set up your caller application to do this, but if you have not first set up the extension for your technical support department, you will not be able to provide that extension number when building the caller application.

If you know that your caller application will be redirecting the caller to another caller application, it is also a good idea to create the secondary caller application first. Again, you can create a node to redirect the caller, but until you have actually created (and deployed) the secondary caller application, you cannot actually implement the transfer in the primary caller application. It is a good idea to keep this in mind when designing a system that uses multiple caller applications.

Once you have set up all your targets, then you are ready to Build the caller application(s).

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