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Modular Messaging Help
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MM (Mailbox Monitor) alarms
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The following alarms are generated by the Mailbox Monitor application and indicate a problem with the Mailbox Monitor on the affected MAS:
Level:
Major
System descriptor:
Mailbox Monitor failed to access MSS via IMAPI.
Description:
This alarm indicates that the Mailbox Monitor application failed to access the Message Store Server (MSS) using the Intuity Messaging application program interface (IMAPI). This alarm can be raised by having a wrong IP address or password administered for a trusted server.
When this alarm is raised, you will typically see a number of trusted server login failures in the mmserver log.
Repair Procedure:
To correct the conditions which caused this alarm, you must determine what IP address or password has been administered incorrectly and correct it.
To find more detailed information about what caused this alarm to be generated, you can check the Windows event log. For the procedure to check the Windows event log, see
Displaying the MAS event and error logs.
Level:
Minor
System descriptor:
Performance counter (virtual byte) for mailbox monitor server process greater than 1.6GB
Description:
This alarm indicates that the performance counter (virtual byte) for the Mailbox Monitor server process is greater than 1.6 GB. This means that the Mailbox Monitor process has exceeded the recommended virtual memory usage.
This problem is typically caused by memory leaks in the system. When this happens, the system can become unstable, and one or more processes or services can begin to fail.
Repair Procedure:
To recover from this alarm, you must stop and restart the Mailbox Monitor (MM Mailbox Monitor) service. For the procedure to stop and restart this service, see
Stopping and (re)starting Modular Messaging (MM) services.
Level:
Major
System descriptor:
Performance counter (virtual byte) for mailbox monitor server process greater than 1.8GB
Description:
This alarm indicates that the performance counter (virtual byte) for the Mailbox Monitor server process is greater than 1.8 GB. This means that the Mailbox Monitor process has exceeded the recommended virtual memory usage.
This problem is typically caused by memory leaks in the system. When this happens, the system can become unstable, and one or more processes or services can begin to fail.
Repair Procedure:
To recover from this alarm, you must stop and restart the Mailbox Monitor (MM Mailbox Monitor) service. For the procedure to stop and restart this service, see
Stopping and (re)starting Modular Messaging (MM) services.
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