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Modular Messaging Help
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VB (Avaya Voice Browser) alarms
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The following alarms are generated by the Avaya Voice Browser application and indicate a problem with the Avaya Voice Browser application on the affected MAS:
Level:
Minor
System descriptor:
Avaya Voice Browser: Unable to initialize
Description:
This alarm indicates that the Avaya Voice Browser application was unable to initialize.
Repair Procedure:
When this alarm is generated, the system runs a maintenance procedure (MP) to attempt to restart the Avaya Voice Browser. If the Voice Browser software starts, then the system generates a resolved alarm event.
If the system cannot start the Voice Browser, it may indicate that there is a coding problem, that the Voice Browser cannot communicate with other parts of the system, or that the MAS configuration has become corrupted. The repair action will depend on the cause of the problem. If this alarm keeps being generated, contact your Avaya technical support representative for assistance.
Level:
Major
System descriptor:
Restarting Avaya Voice Browser
Description:
This alarm indicates that a serious error has occurred with respect to the Avaya Voice Browser application. As a result, a maintenance procedure (MP) has stopped and restarted the Voice Browser software.
Repair Procedure:
This alarm is considered self-repairing and indicates that the system is attempting to resolve it itself. If you see this alarm repeatedly or persistently, contact your Avay technical support representative for assistance.
Level:
Major
System descriptor:
Avaya Voice Browser: Out Of Memory
Description:
The system raises this alarm when the Avaya Voice Browser application requests memory and the return code says there is none. Therefore, the Avaya Voice Browser cannot start.
Repair Procedure:
To correct this error, try rebooting the system. If that does not correct the problem, contact your Avaya technical support representative for assistance.
Level:
Minor
System descriptor:
Avaya Voice Browser: Bad URI fetch
Description:
This alarm indicates that an attempt by the Avaya Voice Browser application for a Universal Resource Identifier (URI) resulted in an error response from the web server. The system Internet Information Server (IIS) software generates this alarm when one of the following conditions exists:
- The web content contains coding errors.
- There is an internal conflict within the IIS software itself.
- The MAS cannot contact the message store server (MSS, ).
- When the configuration of our web application has been altered.
In the first three cases, when this alarm is generated, the system terminates the phone call in which it was generated, with a prompt to the effect that “I’m sorry, but this call is experiencing difficulty.” Other calls should be unaffected. If, however, an application configuration problem is causing it, then all calls coming in will experience the same response.
Repair Procedure:
The repair/recovery procedure for this alarm depends on the initial cause:
- If the cause is that the web content contains coding errors, then this error will be generated for any call that attempts to access that web content. This will continue until the coding error has been corrected.
- If there is an internal conflict within the IIS software, in most cases, the problem will correct itself with the next call. If not, then it may be necessary to reboot the system, which should correct the problem.
- If the MAS cannot contact the message store server, in most cases, the problem will correct itself with the next call. If not then it may be necessary to reboot the system, which should correct the problem.
- If the configuration of our web application has been altered, and all calls are having problems, then you must reinstall the system software.
If none of these actions correct the problem, then contact your Avaya technical support representative for assistance.
Level:
Minor
System descriptor:
Avaya Voice Browser: Cannot read from URI
Description:
This alarm indicates that a connection to the Internet Information Server (IIS) software has been made, but the response to the request cannot be read. When this happens, the system terminates the phone call in which it was generated, with a prompt to the effect that “I’m sorry, but this call is experiencing difficulty.” Other calls should be unaffected.
Repair Procedure:
In most cases, the problem will correct itself with the next call. If not, then it may be necessary to reboot the system, which should correct the problem. If that still does not correct the problem, then contact your Avaya technical support representative for assistance.
Level:
Minor
System descriptor:
Avaya Voice Browser: Cannot parse content from URI
Description:
This alarm indicates that the Avaya Voice Browser application successfully returned the Universal Resource Identifier (URI), but returned malformed VoiceXML. This indicates some sort of error in the web content code. When this happens, Voice Browser cannot parse the content from the URI, and the call is terminated.
Repair Procedure:
Any call that attempts to access the URI will generate this alarm until the error in the web content code is corrected.
Level:
Minor
System descriptor:
Avaya Voice Browser: Caught fatal exception
Description:
This alarm indicates that the Avaya Voice Browser application contains an error in the code. When this alarm is raised, the system terminates the call.
Repair Procedure:
Debug the application to locate and fix the error in the code. Contact your Avaya technical support reprentative to report the problem and get assistance.
Level:
Minor
System descriptor:
Avaya Voice Browser: Surpassed maximum loop iterations
Description:
The Avaya Voice Browser contains a mechanism that prevents out-of-control web content in the form of pages that jump to other pages without human intervention in a never-ending loop. When this occurs, the system raises this alarm and terminates the call.
Repair Procedure:
Investigation is required to find out what caused the condition to occur and correct it. You may need to contact your Avaya technical support representative for assistance.
Level:
Minor
System descriptor:
Avaya Voice Browser: Caught JavaScriptError exception
Description:
This alarm indicates that the Avaya Voice Browser application caught a JavaScriptError exception. This indicates a coding error in the JavaScript of the web page being called. When this alarm is raised, the system terminates the call.
Repair Procedure:
Any call that attempts to access the web page will generate this alarm until the error in the JavaScript code is corrected.
Level:
Minor
System descriptor:
Avaya Voice Browser: Internal Voice Browser error
Description:
This alarm indicates that the Avaya Voice Browser application experienced an internal voice browser error. It indicates an error in the code. When this alarm is raised, the system terminates the call.
Repair Procedure:
Debug the application to locate and fix the error in the code. Contact your Avaya technical support reprentative to report the problem and get assistance.
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