Copyright and legal notices
Copyright
Copyright 2002, Avaya Inc.
All Rights Reserved
Notice
Every effort was made to ensure that the information in this document was complete and accurate at the time of printing. However, information is subject to change.
Preventing Toll Fraud
"Toll fraud" is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf). Be aware that there may be a risk of toll fraud associated with your system and that, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services.
Avaya Fraud Intervention
If you suspect that you are being victimized by toll fraud and you need technical assistance or support, in the United States and Canada, call the Technical Service Center's Toll Fraud Intervention Hotline at 1-800-643-2353.
How to Get Help
For additional support telephone numbers, go to the Avaya Web site:
http://www.avaya.com/support/
If you are:
- Within the United States, click
Escalation Lists, which includes escalation phone numbers within the USA.
- Outside the United States, click
Escalation Lists then click
Global Escalation List, which includes phone numbers for the regional Centers of Excellence.
Providing Telecommunications Security
Telecommunications security (of voice, data, and/or video communications) is the prevention of any type of intrusion to (that is, either unauthorized or malicious access to or use of) your company's telecommunications equipment by some party.
Your company's "telecommunications equipment" includes both this Avaya product and any other voice/data/video equipment that could be accessed via this Avaya product (that is, "networked equipment").
An "outside party" is anyone who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf. Whereas, a "malicious party" is anyone (including someone who may be otherwise authorized) who accesses your telecommunications equipment with either malicious or mischievous intent.
Such intrusions may be either to/through synchronous (time-multiplexed and/or circuit-based) or asynchronous (character-, message-, or packet-based) equipment or interfaces for reasons of:
- Utilization (of capabilities special to the accessed equipment)
- Theft (such as, of intellectual property, financial assets, or toll-facility access)
- Eavesdropping (privacy invasions to humans)
- Mischief (troubling, but apparently innocuous, tampering)
- Harm (such as harmful tampering, data loss or alteration, regardless of motive or intent)
Be aware that there may be a risk of unauthorized intrusions associated with your system and/or its networked equipment. Also realize that, if such an intrusion should occur, it could result in a variety of losses to your company (including but not limited to, human/data privacy, intellectual property, material assets, financial resources, labor costs, and/or legal costs).
Responsibility for Your Company's Telecommunications Security
The final responsibility for securing both this system and its networked equipment rests with you - an Avaya customer's system administrator, your telecommunications peers, and your managers. Base the fulfillment of your responsibility on acquired knowledge and resources from a variety of sources including but not limited to:
- Installation documents
- System administration documents
- Security documents
- Hardware-/software-based security tools
- Shared information between you and your peers
- Telecommunications security experts
To prevent intrusions to your telecommunications equipment, you and your peers should carefully program and configure:
- your Avaya-provided telecommunications systems and their interfaces
- your Avaya-provided software applications, as well as their underlying hardware/software platforms and interfaces
- any other equipment networked to your Avaya products.
Voice over Internet Protocol (VoIP)
If the equipment supports Voice over Internet Protocol (VoIP) facilities, you may experience certain compromises in performance, reliability and security, even when the equipment performs as warranted. These compromises may become more acute if you fail to follow Avaya's recommendations for configuration, operation and use of the equipment. YOU ACKNOWLEDGE THAT YOU ARE AWARE OF THESE RISKS AND THAT YOU HAVE DETERMINED THEY ARE ACCEPTABLE FOR YOUR APPLICATION OF THE EQUIPMENT. YOU ALSO ACKNOWLEDGE THAT, UNLESS EXPRESSLY PROVIDED IN ANOTHER AGREEMENT, YOU ARE SOLELY RESPONSIBLE FOR (1) ENSURING THAT YOUR NETWORKS AND SYSTEMS ARE ADEQUATELY SECURED AGAINST UNAUTHORIZED INTRUSION AND (2) BACKING UP YOUR DATA AND FILES.
Standards Compliance
Avaya Inc. is not responsible for any radio or television interference caused by unauthorized modifications of this equipment or the substitution or attachment of connecting cables and equipment other than those specified by Avaya Inc. The correction of interference caused by such unauthorized modifications, substitution or attachment will be the responsibility of the user. Pursuant to Part 15 of the Federal Communications Commission (FCC) Rules, the user is cautioned that changes or modifications not expressly approved by Avaya Inc. could void the user's authority to operate this equipment.
The equipment described in this manual complies with standards of the following organizations and laws, as applicable:
- Australian Communications Agency (ACA)
- American National Standards Institute (ANSI)
- Canadian Standards Association (CSA)
- Committee for European Electrotechnical Standardization (CENELEC) - European Norms (EN's)
- Digital Private Network Signaling System (DPNSS)
- European Computer Manufacturers Association (ECMA)
- European Telecommunications Standards Institute (ETSI)
- FCC Rules Parts 15 and 68
- International Electrotechnical Commission (IEC)
- International Special Committee on Radio Interference (CISPR)
- International Telecommunications Union - Telephony (ITU-T)
- ISDN PBX Network Specification (IPNS)
- National ISDN-1
- National ISDN-2
- Underwriters Laboratories (UL)
Product Safety Standards
This product complies with and conforms to the following international Product Safety standards as applicable:
Safety of Information Technology Equipment, IEC 60950, 3rd Edition including all relevant national deviations as listed in Compliance with IEC for Electrical Equipment (IECEE) CB-96A.
Safety of Laser products, equipment classification and requirements:
- IEC 60825-1, 1.1 Edition
- Safety of Information Technology Equipment, CAN/CSA-C22.2 No. 60950-00 / UL 60950, 3rd Edition
- Safety Requirements for Customer Equipment, ACA Technical Standard (TS) 001 - 1997
- One or more of the following Mexican national standards, as applicable: NOM 001 SCFI 1993, NOM SCFI 016 1993, NOM 019 SCFI 1998
Electromagnetic Compatibility (EMC) Standards
This product complies with and conforms to the following international EMC standards and all relevant national deviations:
Limits and Methods of Measurement of Radio Interference of Information Technology Equipment, CISPR 22:1997 and EN55022:1998.
Information Technology Equipment - Immunity Characteristics - Limits and Methods of Measurement, CISPR 24:1997 and EN55024:1998, including:
- Electrostatic Discharge (ESD) IEC 61000-4-2
- Radiated Immunity IEC 61000-4-3
- Electrical Fast Transient IEC 61000-4-4
- Lightning Effects IEC 61000-4-5
- Conducted Immunity IEC 61000-4-6
- Mains Frequency Magnetic Field IEC 61000-4-8
- Voltage Dips and Variations IEC 61000-4-11
- Powerline Harmonics IEC 61000-3-2
- Voltage Fluctuations and Flicker IEC 61000-3-3
Federal Communications Commission Statement
Part 15:
Part 68: Answer-Supervision Signaling.
Allowing this equipment to be operated in a manner that does not provide proper answer-supervision signaling is in violation of Part 68 rules. This equipment returns answer-supervision signals to the public switched network when:
- answered by the called station,
- answered by the attendant, or
- routed to a recorded announcement that can be administered by the customer premises equipment (CPE) user.
This equipment returns answer-supervision signals on all direct inward dialed (DID) calls forwarded back to the public switched telephone network. Permissible exceptions are:
- A call is unanswered.
- A busy tone is received.
- A reorder tone is received.
Avaya attests that this registered equipment is capable of providing users access to interstate providers of operator services through the use of access codes. Modification of this equipment by call aggregators to block access dialing codes is a violation of the Telephone Operator Consumers Act of 1990.
This equipment complies with Part 68 of the FCC Rules. On the rear of this equipment is a label that contains, among other information, the FCC registration number and ringer equivalence number (REN) for this equipment. If requested, this information must be provided to the telephone company.
The REN is used to determine the quantity of devices which may be connected to the telephone line. Excessive RENs on the telephone line may result in devices not ringing in response to an incoming call. In most, but not all areas, the sum of RENs should not exceed 5.0. To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company.
REN is not required for some types of analog or digital facilities.
Means of Connection
Connection of this equipment to the telephone network is shown in the following table.
If the terminal equipment (for example, the DEFINITY
® System equipment) causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice is not practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.
The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of the equipment. If this happens, the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service.
If trouble is experienced with this equipment, for repair or warranty information, please contact the Technical Service Center at 1-800-242-2121 or contact your local Avaya representative. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.
It is recommended that repairs be performed by Avaya certified technicians.
The equipment cannot be used on public coin phone service provided by the telephone company. Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation commission for information.
This equipment, if it uses a telephone receiver, is hearing aid compatible.
Canadian Department of Communications (DOC) Interference Information
This Class A digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.
This digital apparatus does not exceed Class A limits for radio noise emission set out in the radio interference regulation of the Canadian Department of Communications.
Le Présent Appareil Nomérique n'émet pas de bruits radioélectriques dépassant les limites applicables aux appareils manicures de la class A préscrites dans le reglement sur le brouillage radioélectrique édicté par le ministére des Communications du Canada.
This equipment meets the applicable Industry Canada Terminal Equipment Technical Specifications. This is confirmed by the registration number. The abbreviation, IC, before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met. It does not imply that Industry Canada approved the equipment.
DECLARATIONS OF CONFORMITY
United States FCC Part 68 Supplier's Declaration of Conformity (SDoC)
Avaya, Inc. in the United States of America hereby certifies that the equipment described in this document and bearing a TIA TSB-168 label identification number complies with the FCC's Rules and Regulations 47 CFR Part 68, and the Administrative Council on Terminal Attachments (ACTA) adopted technical criteria.
Avaya further asserts that Avaya handset equipped terminal equipment described in this document complies with Paragraph 68.316 of the FCC Rules and Regulations defining Hearing Aid Compatibility and is deemed compatible with hearing aids.
Copies of SDoCs signed by the Responsible Party in the U. S. can be obtained by contacting your local sales representative and are available on the following Web site:
http://support.avaya.com/elmodocs2/DoC/SDoC/index.jhtml/
All MultiVantageTM system products are compliant with FCC Part 68, but many have been registered with the FCC before the SDoC process was available. A list of all Avaya registered products may be found at:
http://www.part68.org/
by conducting a search using "Avaya" as manufacturer.
European Union Declarations of Conformity
Avaya Inc. declares that the equipment specified in this document bearing the "CE" (
Conformité Europeénne) mark conforms to the European Union Radio and Telecommunications Terminal Equipment Directive (1999/5/EC), including the Electromagnetic Compatibility Directive (89/336/EEC) and Low Voltage Directive (73/23/EEC). This equipment has been certified to meet CTR3 Basic Rate Interface (BRI) and CTR4 Primary Rate Interface (PRI) and subsets thereof in CTR12 and CTR13, as applicable.
Copies of these Declarations of Conformity (DoCs) signed by the Vice President of research and development, Avaya Inc., can be obtained by contacting your local sales representative and are available on the following Web site:
http://support.avaya.com/elmodocs2/DoC/IDoC/index.jhtml/
Japan
This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information Technology Equipment (VCCI). If this equipment is used in a domestic environment, radio disturbance may occur, in which case, the user may be required to take corrective actions.
Network Connections
Digital Connections - The equipment described in this document can be connected to the network digital interfaces throughout the European Union.
Analogue Connections - The equipment described in this document can be connected to the network analogue interfaces throughout the following member states:
LASER Product
The equipment described in this document may contain Class 1 LASER Device(s) if single-mode fiber-optic cable is connected to a remote expansion port network (EPN). The LASER devices operate within the following parameters:
- Maximum power output -5 dBm to -8 dBm
- Center Wavelength 1310 nm to 1360 nm
- CLASS 1 LASER PRODUCT IEC 60825-1: 1998
Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure. Contact your Avaya representative for more laser product information.
Trademarks and Service Marks
All trademarks identified by ® or TM are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners.
How to Order Documentation
On the Web
If you have internet access, you can view and download the latest version of this book.
To view the book, you must have a copy of Acrobat Reader.
To access the latest version:
- At your browser, go to the Avaya web site:
http://www.avaya.com
- Select
Support.
- Select
Online Services.
- Select
Documentation.
- Select
Recent Documents.
- Scroll down to find the latest release of DEFINITY or Avaya MultiVantage
TM Software documents.
- Search for the document number to view the latest version of the book.
Non-Web
This book and any other DEFINITY or Avaya MultiVantage
TM Software books can be ordered directly from:
Globalware Solutions
200 Ward Hill Avenue
Haverhill, MA 01835 USA
+1-800-457-1235 (phone)
+1-800-457-1764 (fax)
Non-800 numbers:
+1 410-568-3680 (phone)
+1 410-891-0207 (phone)
How to Comment on This Document
Avaya welcomes your feedback. Contact us by:
email: [email protected]
fax: 1-303-538-1741
Where to get Technical Assistance
For additional support and trouble escalation:
- At your browser, go to the Avaya web site:
http://www.avaya.com
- Select
Support
- If you are:
- Within the United States, click
Escalation Lists, which includes escalation phone numbers within the USA.
- Outside the United States, click
Escalation Lists then click
Global Escalation List, which includes phone numbers for the regional Centers of Excellence.
- If you do not have Web access, use the phone numbers below.
