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Chapter 1: Introduction


About This Guide

This guide describes how to install and maintain the 9600 Series IP Telephone product line and troubleshoot telephone problems.

All 9600 Series IP Telephones support the H.323 signaling protocol and work only with Avaya Communication Manager Release 3.0 and greater call servers.

The 9620 and 9630 IP Telephones can alternately be configured to use Session Initiation Protocol (SIP) and require Avaya Communication Manager Release 4.0. For more information about SIP configuration, installation, and maintenance for 9600 Series IP Telephones, see the Avaya one-X Deskphone Edition for 9600 Series SIP IP Telephones Installation and Maintenance Guide.

NOTE: Unless otherwise indicated, generic references in this document to a call server can apply to DEFINITY servers, MultiVantage servers or Avaya Communication Manager media servers.

NOTE: Unless otherwise specified, any reference to HTTP in this guide applies equally to HTTPS.


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