The GROUP System Value

You might have different communities of end users, all of which have the same model telephone, but which require different administered settings. For example, you might want to restrict Call Center agents from being able to Logoff, which might be an essential capability for “hot-desking” associates. We provide examples of the group settings for each of these situations later in this section.

The simplest way to separate groups of users is to associate each of them with a number. Use the GROUP system value for this purpose. The GROUP system value cannot be set in the 46xxsettings file. The GROUP system value can only be set on a telephone-by-telephone basis. To do so, first identify which telephones are associated with which group, and designate a number for each group. The number can be any integer from 0 to 999, with 0 as the default, meaning your largest group would be assigned as Group 0.

Then, at each non-default telephone, instruct the installer or end-user to invoke the GROUP Local (dialpad) Administrative procedure as specified in Chapter 3: Local Administrative Options and specify which GROUP number to use. Once the GROUP assignments are in place, edit the configuration file to allow each telephone of the appropriate group to download its proper settings.

Here is an illustration of a possible settings file for the example of a Call Center with hot-desking associates at the same location:

IF $GROUP SEQ 1 goto CALLCENTER
IF $GROUP SEQ 2 goto HOTDESK
{specify settings unique to Group 0}
goto END

# CALLCENTER
{specify settings unique to Group 1}
goto END

# HOTDESK
{specify settings unique to Group 2}

# END
{specify settings common to all Groups}