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Assuming proper administration, most of the problems reported by telephone users are likely to be LAN-based. Quality of Service, server administration, and other issues can impact user perception of IP telephone performance.
The Avaya one-X Deskphone Edition for 9600 IP Telephones Installation and Maintenance Guide covers possible operational problems that might be encountered after successful 9600 Series IP Telephone installation. The User Guides for a specific telephone model also contain guidance for users having problems with specific IP telephone applications.
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