Special Considerations for the 9650 IP Telephone

Call appearances, bridged call appearances, or features can be displayed on the 16 Aux button labels. The telephone displays eight labels at a time on the bottom two rows of the screen. Users can toggle between the two sets of 8 labels using the Aux shift button to the right of the Aux labels.

• The Aux button label area can fit 6-7 characters, depending on the width of the characters used.
• Cluster any call appearances together, bridged call appearances together, or similar features together. For example, keep "Director" "Next" and "Make Call" adjacent on the same Aux button row. Do not split like labels between the two sets of Aux buttons.
• Administer features that are not directly usable by the user, such as enhanced conference display, on the Station Form on buttons 20 to 24.
• Call appearances display 5 digits with a reserved area for a call state icon.
• Under the A menu, the first two Call Settings items allow the users to set the phone to go to the Phone screen when the phone is ringing (Go to Phone Screen on Ringing) and/or when the user is dialing (Go to Phone Screen on Dialing). In general, Avaya recommends that you set both to Yes - except for users covering many bridged appearances who may prefer to set the Go to Phone Screen on Ringing option to No. Users can change these settings for themselves using the Call Settings submenu.
• Group similar types of Aux buttons together on one page (Aux buttons 1-8 or Aux buttons 9-16) if possible.
• If the user has bridged call appearances on Aux buttons, assign the bridged lines to Aux buttons 1-8 or to Aux buttons 9-16.
• If the user has AD buttons, put them on the same page, if possible.
• Keep related features on the same page of Aux buttons. For example, keep “Directory,” “Next,” and “Make call” together on the same row of Aux button labels and do not split between Aux buttons 8 and 9, which represent two different “pages.”
• Administer features that are not directly usable by the user, such as enhanced conference display on the Station form on buttons 20 to 24.
• Call appearances display 5 digits with a reserved area for a call state icon.