Troubleshooting a 9610 IP Telephone

• If the Directory functionality is not present, make sure that you administer “Directory,” “Next,” and “Call-disp” (the latter which shows as “Make call” on the telephone) on the CM station form in the first six call appearances/feature buttons. (Applies to pre-CM4.0 only.)
• Any call appearances/features administered beyond the first six call appearances/feature buttons will be ignored. (Applies to pre-CM4.0 only.)
• If calls cannot be received on the 9610, check the station administration for a "y" in the "Restrict Last Appearance" field. Change to "n" to allow incoming calls.
• If the “Ext#_9610data.txt" is not set up, the phone will default to the "9610data.txt" file.
• If the "9610data.txt" file is not set up, the telephone displays the message "Restore Failed." and the default Avaya start screen. In this case, even if CM Directory is administered, the start screen appears and the Directory application will not be available.
• If “Restore Failed” appears on the screen when you bring up a 9610, this indicates the telephone could not find or load the backup file.
• Check folder and file availability and permissions.
• Check to be sure the filename matches the required conventions for individual extensions or generic backup for all 9610 IP Telephones.
• Check to be sure the 46xxsettings.txt file has a “Set BRURI http://xxx.xxx.xxx.xxx” entry, where “xxx.xxx.xxx.xxx” is the IP Address of the HTTP server where the 9610data.txt file is stored.
• Check to be sure there is a byte order mark (BOM) in the 9610data.txt file. The BOM is generated when the 9610data.txt file is saved in Unicode format.
• The WMLSMALL parameter must be non-null for Main Menu WML links to be displayed.