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Telephone network information and dial plan forms
Table 24. PBX/Switch Environment�
Manufacturer





Model






Software Release







Physical ports available
Via CLAN and Prowler cards.









Automated Call Distribution capability in use
List manufacturer. Indicate whether ACD services will be linked through Avaya solution or via co-located ACD teleset.







Third-party applications in use






Wireless handsets in use



Latest PBX traffic reports






Table 25. Dial Plan
Site Name
IP Phone Dial Plan
Number of digits for dialing
PBX Dial Plan
Number of digits for dialing
PBX Gateway
Analog Phone Dial Plan
Number of digits for dialing
Analog Gateway
















































Table 26. Local Dial Plan Details for Specific Site
Site Name
Local PSTN Dial Pattern
Local PSTN Access Code
Route Option
Route or block
Outbound PSTN Gateway
Which gateway routes the dial pattern








































Table 27. Long Distance Dial Plan Details for Specific Site
Site Name and Area Code(s)
Long Distance PSTN Calling Pattern
Long Distance PSTN Access Code
Route Option
Route or block
Outbound PSTN Gateway
Which gateway routes the dial pattern








































Table 28. Inbound Dial Plan
Site Name
DID or Two-stage Dialing
Specify IVR, auto-attendant
Inbound PSTN Gateway
Specify which PSTN gateway routes incoming calls
DID Number Range or IVR/AA Main Incoming Called Number

































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