Customer Infrastructure Readiness Survey

The Customer Infrastructure Readiness Survey (CIRS) is a new service offer designed to provide assurance to Avaya customers that their data network is capable of supporting Voice over IP (VoIP) applications such as DEFINITY^� IP Solutions before installing the Avaya application. Working onsite with interactive questionnaires and innovative software tools, Avaya eCommunication Professional Services network engineers will perform these network readiness investigations:

• Identify all equipment in the customer's network, as well as physical and network layer information, device connections, network topology and device configurations.
• Test the customer's current network infrastructure to discover any throughput and response time issues in multi-protocol networks.
• Baseline existing application performance measures.
• Ensure that voice traffic will receive proper prioritization in the network by verifying existing prioritization schemes and recommending improvements when the existing schemes are insufficient.
• Provide a baseline to compare pre-implementation and post-implementation views of the customer's network.