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Installation is performed by Avaya personnel or other qualified personnel. The customer is responsible for overall site preparation, including equipment room and power requirements. The customer is also responsible for providing a floor plan, with equipment locations marked on the floor plan. This includes equipment in the equipment room, facility terminations, house wire terminations, and terminal or station locations by type of terminal. Avaya provides data collection forms and explanations of the data required. It is the customer's responsibility to provide the data required on the forms.
The are three options for provisioning and installation:
Base Installation is intended for distributors, dealers, and systems integrators who are well equipped to perform their own installations and are willing to assume all responsibility of ensuring that the Avaya S8300 Media Server is fully supported in the converged environment. Base Installation includes the placement of the hardware along with cabling, power-up of the hardware, checking system health and activating features (turn on RTUs or download license files).
Basic Installation includes remote project management, standard software installation, trunk testing and loop-back test, end-user training delivered by the customer with media provided by Avaya, help desk, and a remote Toll fraud and Security Review.
Premium Installation includes an on-site Project Manager, customized software, customized system software and networking translations, trunk installation and loop-back testing, training room set-up, Avaya on-site training, 7x24 hour, 365 day cutover support at no additional charge (excluding Avaya holidays), Help Desk, and an on-site Toll Fraud and Security Review.
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