Hardware and software requirements

The following hardware and software support the media server web interface:

1. Required hardware. A computer that is capable of accessing the Avaya media server through an Ethernet interface.  Asynchronous ("dumb") terminals are not supported.

• Administrators typically use a desktop computer that accesses the server over the corporate local area network (LAN). An Ethernet card in the computer and LAN connectivity are required.

• On-site technicians typically use a laptop that is cabled directly from the laptop's Ethernet card to the server's laptop Ethernet interface using a crossover cable.

• See Crossover Cable Chart below for pinout connections.

• See Laptop connections for details on the physical connection and network settings.

If a firewall is in place, administrators and technicians must access the Avaya web server from within the firewall boundary, or the firewall must grant them the required access.

2. Required software. A compatible Internet browser. Java should be enabled on your browser to support all of the help system features (such as the dynamic table of contents, index, and full-text search). The following browsers are currently supported:

• Internet Explorer 5.x  (IE 6 is not currently supported)

• Netscape 4.7 or a later version of 4.x  (Netscape 6 is not currently supported)

Netscape browsers should have Java enabled to better support all of the help system features (such as the dynamic table of contents, index, and full-text search).

3. Other software. The following programs may also be installed on the computer, and are often used in conjunction with the web interface:

• Avaya Site Administration (ASA): used for telephony administration. ASA must be run on a compatible Microsoft Windows operating system. Versions currently supported include Windows 95, 98, NT 4.0, Millennium Edition, and Windows 2000.

• A terminal emulation program for running the System Access Terminal (SAT) program: used for system administration and maintenance. SAT may be run through a telnet connection or the ASA package.

• File Transfer Protocol (FTP) program: used for uploading or downloading data files, announcements, license files, or firmware. May be done using commands through a telnet connection or by using an FTP graphical user interface (GUI) application.

• NetSwitcher program: Avaya service technicians use this program to configure different network profiles so they can easily connect to a number of different systems. See Network settings for details.

• Telecommunications network (telnet) program: provides a command-line interface for running server platform commands and applications such as FTP and SAT.

• Secure shell interface: A secure shell (SSH) remote interface utility can be used as an alternative to telnet. SSH commands and passwords are encrypted, and both ends of the client/server connection are authenticated through a digital certificate. The SSH suite includes a secure copy (SCP) program that can be used as an alternative to FTP. The SSH and SCP utilities provide greater security than FTP and telnet, and should be used if available.

4. Dial-up access. Each media server has a modem that supports dial-up access for services support through a universal serial bus (USB) connection. The modems share a single analog line to an Avaya service center, corporate trouble-tracking software program, or an alternative services support agency.

• Dial-up users must have a system configured for point-to-point protocol (PPP) access via modem.

• The remote connection should support a data speed of at least 33.6 kbps.

The only dial-up access to the media server is through the same line that is used for alarm notification. The media server cannot report any new alarms while this line is in use. The dial-up connection should be used only for services support of the server, not for routine administration.

Crossover Cable Chart

An Ethernet cable that is used to directly connect a laptop to the Avaya media server's Services interface must have the following pinouts: