Product Connect Strategies to a Services Organization

A services organization, such as INADS, receives alarms from the S8300 Media Server running on the G700 Media Gateway and connects to the product for troubleshooting. There are currently two product-connect strategies: dialup modem access and Virtual Private Network (VPN) access over the Internet.

For dialup modem access:

1. Place a modem connected to a telephone line in front of the Media Server connecting to the USB port on the faceplate.

You will have to enable the modem from the Web Interface. In addition, there is a Setup Modem Interface under the Configure Server pages.

2. Via this modem, a client PC uses the Point-to-Point Protocol (PPP) to access the Media Server and connect via telnet to a Linux shell.
3. Once logged into the Media Server, you can telnet out to G700s and other devices on the network.

Note: Additionally, this modem can be used to allow the Media Server to call out to the INADS or other alarm receiving system to report alarms. When performing remote diagnostic tests, Services personnel should disable alarm call-outs to INADS to avoid generating unnecessary alarms. Alarm suppression is released after 30 minutes. If you are remotely logged in through the modem you prevent alarms from being generated because you are using the modem.

The VPN alternative is achieved via the use of the Intelligent Site Manager (ISM). The ISM is a VPN gateway that resides on the customer's LAN and provides a means for services personnel to gain access to the customer's LAN in a secure manner via the Internet. Telnet is then used to access the Media Server and/or Media Gateways and other IP network equipment.