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-   -   AACC CCMM Email Db (http://support.avaya.com/forums/showthread.php?t=8070)

arunc 06-27-2015 07:11 AM

I have a client request who is asking for the customer Email data to be shared to him. i have searched the CCMM Db i was able to get the from, TO , CC, Subject of an email but i am unable to find the content of the email.is there any way to get the email content of the customer from the CCMM Db?

vikramsg 07-27-2015 01:53 AM

Selecting the Email content from database.
the Email content are stored in cls.actions table. The column you should be interested are "Text" and "TextHTML". These are stored as Character Streams and retrieving them may not be straight forward. Hope this helps.

Vikram SG

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