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-   -   Finding the fax number calling a user (http://support.avaya.com/forums/showthread.php?t=5989)

adams170 02-04-2015 11:15 AM

Finding the fax number calling a user
 
I have a user who keeps getting calls from a fax/modem and I need to find the number on my G650 system. She has a analog line no caller ID. How can I go about it or is it possible? Seems to me I remember being shown a way to do a live monitor of an extension in the Site Administration app but I have forgotten how it was done.

Thanks

mlombardi1 02-04-2015 11:32 AM

You can run a trace on the analog station: list trace station x

The trace will timeout after some time however. You're trying to catch lightning in a bottle. This is where call accounting software comes in handy.

marzahn 02-12-2015 06:30 AM

3rd Party Call Trace Utility??
 
Quote:

Originally Posted by mlombardi1 (Post 15557)
You can run a trace on the analog station: list trace station x The trace will timeout after some time however.

This relates to the Avaya trace utility. I have been looking for a utility to run a tracec over an extended period of time, I found and have used a product called Call Flow Extract. However it has stopped workiing. The last time I checked, we had the current version. Do you know of another?

barblee07 02-13-2015 03:04 PM

Quote:

Originally Posted by adams170 (Post 15554)
I have a user who keeps getting calls from a fax/modem and I need to find the number on my G650 system. She has a analog line no caller ID. How can I go about it or is it possible? Seems to me I remember being shown a way to do a live monitor of an extension in the Site Administration app but I have forgotten how it was done.

Thanks

Is it possible for your user to transfer the fax/modem call to a station with call display (after quickly announcing to the other party why she's transferring the call)


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