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-   -   Whitepaper:PC- AGENT BLENDING (PROACTIVE/PREDICTIVE AGENT BLENDING PAB) (http://support.avaya.com/forums/showthread.php?t=10260)

shaikht 07-29-2015 04:46 AM

Whitepaper:PC- AGENT BLENDING (PROACTIVE/PREDICTIVE AGENT BLENDING PAB)
 
Technical whitepaper is posted on support site at below link on which we would look at the working of Agent Blending feature (also called PAB) on Proactive Contact.

https://downloads.avaya.com/css/P8/documents/101012464

tthott 07-29-2015 08:11 AM

POM 3.0.1 Issue
 
Hi,

we have recently installed POM 3.0.1 system with CC Elite mode, but we are getting below errors on the log, appreciate for any help to resolve this.

Failed to launch OCWS. OCWS Fault: Transport error: 503 Error: Service Temporarily Unavailable

|Failed to connect to NailerProxy.|BUP

Waiting for router of zone Default to get initialized

Also CC Elite configuration is not very clear on the document, please reply if anyone done this configuration.

Regards,
Thanveer


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