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-   -   Agent status export to txt file? (http://support.avaya.com/forums/showthread.php?t=10799)

ksytdy 12-22-2015 01:19 AM

Agent status export to txt file?
Hi guys!
I hope on your help so much! :)

I made a VBA script that switches AVAYA Supervisor agents' skills every 30 minutes according to a call center schedule stored in Excel table. But when the other agent in Excel table is on a call it is not possible to switch his skill as an error message is poped up by Supervisor process that changes skills; this process gets hung until you press OK on the pop-up window, which causes all the next agents' skills changes being impossible to be executed by the script as well.
Hence could you please advise if it's possible to export agent's call current status (available / on call / break) for example in *.txt file so that I can switch only those who are not on the call?

Thank you for any hint on the problem solution!

shaikht 01-15-2016 12:05 AM


We cannot stop info message popping in supervisor since agent is active on ACD call and skill cannot be changed as it will cause current call drop.

I will suggest to edit script to handle pop up and automatically have input to press OK.

Real time data cannot be queried as C tables are not accessible.

I hope it helps.

ksytdy 01-19-2016 12:02 AM

shaikht, thank you very much for your answer!
Could you please advise how can I edit script to automatically have input to press OK? I mean just some general ideas on the commands/functions that I can adopt to my script?

shaikht 01-26-2016 10:12 PM

Sorry I have not done it fore and don't have any idea. May be someone who is expert on scripting can assist you.

leal19 04-13-2016 08:04 AM

Maybe you can paste your script here, so we can take a look.

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