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-   -   NO agnt-login button (http://support.avaya.com/forums/showthread.php?t=2589)

shark3 03-27-2013 03:34 AM

NO agnt-login button
 
Hello
I have :
-sip infrastructure MidsizeEnterprize 6.2 (CM 6.2, SM 6.2)
-9611G 9641G (SIP firmware 6.2.1)
I want connect as Agent of CC Elite. But i can not see agnt-login button on 9611G

Im reading "Implementing Avaya 96X1 SIP Agent
Deskphones with Avaya AuraŽ Call Center
Elite 6.2 "
But nothing helps me.

Anybody can help me?

What's way to find mistake?

jzonneveld 07-05-2013 06:44 AM

Did you by any chance see other feature buttons on the phone? One of the possibilities is that domain is missing on the ip-network-region/sip-trunk.

I came to one stage further, have an agent logged-in but get a feature revocation failure on auto-in and manual-in. Feature codes however do work.

I get a error 400 parse error - no entity id data message.

John


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