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-   -   IVR block (Start Program Timeout condition) (http://support.avaya.com/forums/showthread.php?t=8500)

verma62 07-01-2015 07:00 AM

IVR block (Start Program Timeout condition)
Dear All,
In IVR, I have found a block "Start Program" which can be used to execute external programs i.e. script, exe etc. But I didn't find any property to set the timeout of this execution. For example if this doesn't return back value to IVR in 15 seconds, I want to ignore this and proceed further. I am selecting condition "wait for end of program" so that script returns the value.


verma62 07-06-2015 07:59 AM

Did any one find an option to achieve this please?

combsk 07-06-2015 05:01 PM

Looking at the IVR Editor guide edition 1.0, there doesn't appear to be one...

If you check this option, the script can only be finished once the program to be started is finished as well!
I'll ask in the lab this week and post back if I find anything new...

kruegerb 07-06-2015 11:28 PM

Unfortunately there is no time out for this element

verma62 07-07-2015 12:33 AM

Thanks Kruegerb/combsk for the feedback.

Ideally I feel timeout functionality should be there as backend integration is very much limited to MSSQL, Access and PostgresSQL databases :(

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