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-   -   Speech to Text transcription (http://support.avaya.com/forums/showthread.php?t=12190)

rbrookes 11-18-2016 11:46 AM

Speech to Text transcription
I have the following business need. Does Avaya have a product that can do this?

While an agent is troubleshooting a problem on the phone with a customer a series of questions are being asked and answers are being given. I need a method to capture the questions and answers in text form. It would be fine if the agent had to push a button to 'turn on the transcribing" for a period of time. Or it would be fine if the entire call was transcribed from speech to text.

Russ Brookes

lucas3 11-21-2016 02:08 PM

This question was forwarded to the DevConnect team, they will be following up with you.

joele 11-22-2016 11:38 AM

In case others view this thread that didn't see the corresponding DevConnect post, Avaya unfortunately doesn't have this functionality in our portfolio right now.

rbrookes 11-29-2016 10:44 AM

Thanks for the response.

rbrookes 12-13-2016 07:50 AM

fyi - I spoke with jeff@zang.io, and it looks like Avaya's Zang can do what we need. Essentially the agent/engineer would conference in the zang service, and transcribe everything said while conferenced in, or we could be a bit fancier and press key's to turn on/off transcription during the call if we just want certain segments. Transcription sent almost immediately upon end of call or turning off transcription during call.

joele 12-14-2016 07:01 AM

That's great, thanks for sharing!

kumar1620 05-09-2018 01:24 AM

Thank you :) . Very useful Information

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