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-   -   Avaya Diagnostics: Config Validate Tool R2 Trial Discussion (http://support.avaya.com/forums/showthread.php?t=3928)

roberto 11-21-2013 10:00 AM

Avaya Diagnostics: Config Validate Tool R2 Trial Discussion
 
All,

This thread is being created to facilitate discussions around the Avaya Diagnostic Portal's Config Validate Tool R2 trial currently underway.

Please feel free to post topics related to the trial. What worked, what didn't, and anything else that comes to mind.

The purpose of this discussion thread is to share experiences and help each other out in making the most effective use of these diagnostic capabilities.

Thanks,

Roberto Faria
Avaya Diagnostics

roberto 11-25-2013 11:44 AM

Some assets do not show up in Config Validate Tool
 
Config Validate Tool R2 utilizes Siebel data to determine if assets are remotely connectable. It leverages the uniquely assigned asset's SEID to reach the particular device over modem or SAL.

If you are not seeing a particular asset after launching CVT and entering the SoldTo/FL, it may point to a problem with the asset registration for remote connectivity. This is typically completed during the technical onboarding phase of asset registration.

With the launch of the Global Registration Tool R3.0, SEIDs can be allocated in a matter of minutes using the Technical On-boarding wizard therein.

An overview of the new GRT system can be found here:
http://support.avaya.com/registration

The GRT tool itself can be found here:
http://support.avaya.com/grt

If anyone has any questions around this, just let me know.

Thanks,

Roberto

roberto 11-25-2013 11:48 AM

Config Validate R2 Draft User Guide Now Available
 
1 Attachment(s)
Hello everyone,

The CVT R2 User Guide is now available as a draft. I will send all trial participants a copy of the user guide via e-mail, but I have also attached it to this post for easy access.

If anyone has any questions on the user guide please let me know.

Thanks,

Roberto

roberto 11-25-2013 01:10 PM

ITSS Ticketing Portal
 
1 Attachment(s)
Trial Participants,

If you encounter any connectivity related issues which prevents you from using the Config Validate Tool, the first step would be to open an ITSS ticket to alert the Avaya Connectivity support team of potential remote access problems.

I have attached to this post a short guide on how to open a Partner ITSS ticket.

Thanks,

Roberto

rdrago 12-02-2013 09:31 AM

Email error
 
I tried to get the report for 0005131212 and received this on the GUI:
Avaya Diagnostic Portal




https://secureservices.avaya.com/osm...l/images/s.gif
Avaya Config Validation Tool: Request SUCCESSFUL!

The request has been made and you should receive an e-mail notification of its completion after which you may view the generated report.


However, I received this email in response:

Your request for Configuration Validation Tool report(s) have failed because of a Configuration Validation Tool system error.

Report ID - c0c3410d-aa78-41a7-93e3-a42c1dea1fbc
  • Product: S88IPA
  • Report Title: ADP 120213
Please follow the steps below:
  1. Create an ITSS ticket in the partner-ITSS under corporate applications and choose the Configuration Validation Tool.
  2. Provide the FL and product.

Thank you for choosing Avaya.

Please visit support.avaya.com for product documentation, downloads, service request management, tutorials and more online technical support services.


roberto 12-02-2013 09:48 AM

We have received reports of a system error with the following exception highlighted in the PDF report's Session Details section:

11/26/2013 18:16:19 GMT] (+459.2s) The product connection has failed. The tool is unable to run validate script.
Internal Error Occurred. com.avaya.a2r.services.connection.exceptions.Promp tNotMatchedException:
java.io.IOException: Time expired, no match found

You may obtain further information about what failed by looking at the PDF report on the Support Site.

If this is the same error you are receiving, there is a fix being rolled into the production systems this week. I will post an update as soon as I've confirmed its release.

If it is something else, please post the error message from the Session Details section of the PDF report, and I'll research the problem further.

Thanks,

Roberto

roberto 12-02-2013 10:09 AM

Remote Access Issues
 
Another issue that has been seen over the past week is failures with the following information in the PDF report Session Details section:

Connection attempt 1 failed for: <SEID> 0 -- com.avaya.jconnect.applicationapi.ConnectionFailed Exception
Connection attempt 2 failed for: <SEID> 0 -- com.avaya.jconnect.applicationapi.ConnectionFailed Exception
Connection attempt 3 failed for: <SEID> 0 -- com.avaya.jconnect.applicationapi.ConnectionFailed Exception
Failed all connections attempts for <SEID>

Where SEID = (xxx)xxx-xxxx - your device's solution element identifier.

In reviewing the PIE/SAL polling data for the SEID's Asset, one of the causes of this is that the Avaya Product Connect system cannot reach the device through the SAL gateway (or modem bank). For SAL, it is worthwhile checking your Managed Elements list in your SAL Gateway and ensure it has all the information that was used to provision the products via the GRT tool.

For information on how to provision the products in the Managed Elements list in SAL, see the SAL Gateway Implementation Guide (Pages 69-75 - Managed Element Configuration)

Thanks,

Roberto

roberto 12-04-2013 04:13 PM

Nicknames - How to create customized names for your assets
 
It was raised over the past few weeks that the assets displayed by the CVT tool are not user-friendly. The good news is that you are able to give the asset a nickname that you can relate to and therefore easily identify the device you want to work on.

To set up asset nicknames, you can use this Web Tip Article: Managing Assets and Serial Numbers

If you have any issues, just let me know.

Roberto

roberto 12-09-2013 09:59 AM

Production Update Pushed out this Weekend
 
Hello everyone,

We've had a new production system update pushed out over the weekend. The new update includes validation assessment changes.

Please try out the latest version of the tool, and let me know if you run into any issues.

Thanks,

Roberto

roberto 12-12-2013 10:12 AM

Avaya Diagnostic Portal Landing Page
 
We have some good enhancements on their way.

The Avaya Diagnostic Portal is being redesigned to be a landing page where all new Diagnostic tools can be found.

This new ADP Landing page will be launched in conjunction with Config Validate Tool R2, and those that are part of the CVT R2 trial will be the first to see it.

I will send all trial participants an e-mail with a sneak-peek at what the new ADP Landing page will look like.

The new ADP Landing page will become active on December 19th. More details to follow.

Roberto

roberto 12-19-2013 08:28 AM

Quote:

Originally Posted by roberto (Post 9269)
The new ADP Landing page will become active on December 19th. More details to follow.

Just a reminder that the new ADP Landing Page will be deployed tonight. There are also some fixes for access problems related to SSO authentication.

I'll send an e-mail to all Trial participants with the details of the new Landing Page tomorrow.

Thanks,

Roberto

roberto 01-24-2014 08:55 AM

Avaya Web Tools down at present
 
Hello everyone!

Our CVT trial continues. We are investigating connectivity improvements based on the tool's usage so far. Thank you for your help in testing our diagnostic tools. It provides us with valuable information to continue enhancing the tools that you use.

Additionally, I was informed this morning that the Avaya Diagnostic Portal and many of the Avaya web tools are down this morning. The IT team is working on restoring service, and I will send out an update once things are back to normal.

As always, please continue to send me feedback on what you require and what we can do to make supporting Avaya products easier for you.

Thanks!

Roberto

roberto 01-28-2014 05:17 AM

Quote:

Originally Posted by roberto (Post 9689)
Hello everyone!

Additionally, I was informed this morning that the Avaya Diagnostic Portal and many of the Avaya web tools are down this morning. The IT team is working on restoring service, and I will send out an update once things are back to normal.

The Avaya Diagnostic Portal along with Config Validate Tool are all back up and running. Thank you to all for your patience while service was being restored.

As an FYI, the other web applications that were also affected were:

1.ASCA
2.Avaya Networking Health Check
3.Configuration Validation
4.CS1000 Advanced Diagnostic Tool
5.Password Reset
6.Security Screener

These are all back to normal now as well. Root cause and prevention analysis is underway internally.

roberto 01-31-2014 09:38 AM

Global Registration Tool Documentation Enhancements - SAL provisioning
 
We have a new version of the Global Registration Tool 3.0 Technical Onboarding Document. This will help with resolving remote connectivity problems to devices and allow CVT to be used with it.

Based on feedback from customers and partners, SAL Gateway provisioning was not clear as a manual step in the semi-automated GRT technical on-boarding process.

Through our CVT R2 Trial we have identified the areas needed for GRT improvement, and a new GRT 3.0 document has been published.

You can find the new updated GRT 3.0 document here:

https://support.avaya.com/css/P8/documents/100175932

The types of errors with CVT that this will resolve are the ones that produce the following error:

[01/31/2014 22:59:25 GMT] (+5.1s) Attempting connection...
Start connection by using login id: inads
Connection attempt 1 failed for: <SEID> Error code: 0 --
com.avaya.jconnect.applicationapi.ConnectionFailed Exception
Connection attempt 2 failed for: <SEID> Error code: 0 --
com.avaya.jconnect.applicationapi.ConnectionFailed Exception
Connection attempt 3 failed for: <SEID> Error code: 0 --
com.avaya.jconnect.applicationapi.ConnectionFailed Exception
Failed all connections attempts for <SEID>
Internal Error Occurred. com.avaya.a2r.services.connection.exceptions.Produ ctConnectionException: Unable to
connect to product: <SEID>.

Please take a look at the new GRT guide. If anyone needs any assistance with it, please let me know, and I would be glad to set up some time for us to walk through it together.

Cheers,

Roberto


roberto 02-27-2014 10:20 AM

New Avaya Diagnostic Portal now Live with new tools
 
For those that have yet to see the new Avaya Diagnostic Portal, it has now replaced the old single-tool version in the All Tools section of the Support site.

The ADP can be viewed by Tools or by applicable Products from the following links:

Tool View: https://secureservices.avaya.com/adp...toolView.xhtml
Product View: https://secureservices.avaya.com/adp...ductView.xhtml

Please give it a try and let me know if you have any questions or comments.

Thanks!

koehler2 03-08-2014 01:36 AM

As AOS Backbone Engineer, I came across the CVT when searching for info on a new, managed account that came into our vertical. Account was turned over lacking information on configs and we did not have the luxury of time to spend putting it together. The first issue i came across was rather large from my perspective but may not be an issue for most and realize also I may not fall into the intended audience for the tool. However, i wanted to ask and find out:

Currently, The CVT only allows input for requests utilizing Customer FL/Sold To. Can we utilize SEIDs in place of sold to numbers or is there a plan for this capability? I would assume the Sold Tos/FLs are correlated into SEIDs anyways in the software, but wasnt sure. As a service employee, reach is pretty far away from the processes that I know to utilize Sold to's. Obtaining them can be a challenge as we speak SEID, not FL.

Great concept, very well executed..

I am Hopeful it will extend to allow for search input other than FL, but understanding if not.

roberto 03-18-2014 10:12 AM

Quote:

Originally Posted by koehler2 (Post 10223)
As AOS Backbone Engineer, I came across the CVT when searching for info on a new, managed account that came into our vertical. Account was turned over lacking information on configs and we did not have the luxury of time to spend putting it together. The first issue i came across was rather large from my perspective but may not be an issue for most and realize also I may not fall into the intended audience for the tool. However, i wanted to ask and find out:

Currently, The CVT only allows input for requests utilizing Customer FL/Sold To. Can we utilize SEIDs in place of sold to numbers or is there a plan for this capability? I would assume the Sold Tos/FLs are correlated into SEIDs anyways in the software, but wasnt sure. As a service employee, reach is pretty far away from the processes that I know to utilize Sold to's. Obtaining them can be a challenge as we speak SEID, not FL.

Great concept, very well executed..

I am Hopeful it will extend to allow for search input other than FL, but understanding if not.

Great suggestion! I have started looking into making the initial selection available either by SEID or FL. I have added it to our feature tracking list.

Thanks again for trying CVT and providing feedback!

Cheers

roberto 03-18-2014 10:17 AM

Avaya Diagnostic Portal Feature Tracker is live!

If anyone has ideas or suggestions to improve the Avaya Diagnostic Portal, please post your idea in the UserVoice forum. Here is the link:

https://avaya.uservoice.com/forums/2...tic-portal-adp

All comments and suggestions welcome!

roberto 05-28-2014 05:29 AM

Quote:

Originally Posted by koehler2 (Post 10223)
As AOS Backbone Engineer, I came across the CVT when searching for info on a new, managed account that came into our vertical. Account was turned over lacking information on configs and we did not have the luxury of time to spend putting it together. The first issue i came across was rather large from my perspective but may not be an issue for most and realize also I may not fall into the intended audience for the tool. However, i wanted to ask and find out:

Currently, The CVT only allows input for requests utilizing Customer FL/Sold To. Can we utilize SEIDs in place of sold to numbers or is there a plan for this capability? I would assume the Sold Tos/FLs are correlated into SEIDs anyways in the software, but wasnt sure. As a service employee, reach is pretty far away from the processes that I know to utilize Sold to's. Obtaining them can be a challenge as we speak SEID, not FL.

Great concept, very well executed..

I am Hopeful it will extend to allow for search input other than FL, but understanding if not.

You asked, and we deliver. The ability to enter an SEID directly is now live! Here is a screen capture of what the selection screen looks like:

http://i.imgur.com/twucq5Y.png

Keep the suggestions coming!

murphytom 06-19-2014 10:23 AM

Reading reports
 
1 Attachment(s)
I found and tried this tool at the suggestion from Sean OReilly. Ran the tool perfectly but I cannot see the results. When I click view it gives me a file location that I cannot access.

The manual says it is available in PDF format. How do I see that report?

I have attached a screenshot of the results

Attachment 234

roberto 06-20-2014 08:13 AM

Quote:

Originally Posted by murphytom (Post 11299)
I found and tried this tool at the suggestion from Sean OReilly. Ran the tool perfectly but I cannot see the results. When I click view it gives me a file location that I cannot access.

The manual says it is available in PDF format. How do I see that report?

I have attached a screenshot of the results

Hi Tom,

The tarball file is located on a toolsA server. If you don't have access to toolsA, you can request access via IT Self-Service as follows:

1) Go to itss.avaya.com
2) Click Request Service
3) In the "What are you looking for box", enter: toolsa
4) Select the link: "ToolsA - Request Login ID"
5) Click the KM link to read more about it (optional)
6) Fill in the form details, and submit

To decode the tarball file you can follow the instructions on the ETSS wiki site. You can send me an e-mail if you would like specifics on this part.

For the PDF report, you can run the tool from the Avaya Diagnostic Portal, and it would generate a PDF in the "View Configuration Validation Reports" historical reports section.

I just tried it for the SEID in your screenshot, and found that it completed but did not generate a full PDF report. I have raised an internal ticket to have this investigated, as it should have generated a full report from the tarball file for you.

Thanks for highlighting this issue! I'll reply back into the forum once the problem is addressed.

roberto 06-23-2014 05:14 AM

The issue with the incomplete PDF reports is now resolved. Please try running your report again, and it should work fine.

If anyone has any issues, please post here, or let me know.

Thanks!

murphytom 06-24-2014 07:25 AM

Thanks
 
That works now, great tool. Now, How do I delete the old reports from the results screen?

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